Telecom not delivering email from our server on new IP

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom not delivering email from our server on new IP

ronw

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#115146 15-Mar-2013 08:56

has anyone got a contact in Telecom that handles Telecom's email systems group wide. We had an external ip change two days ago and since then all mail traffic to telecom is being dropped. This includes Chorus and Gen-i. I guess they have some form of sfp or spam detection that is looking at our old mx record and dropping mail accordingly but trying to find someone that even knows what an mx record is is proving hard.
reply off line if that helps
Thanks

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keewee01

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#782079 15-Mar-2013 09:03

Wow - that automated response was less than helpful! My first thought when I saw it was WTF!?

ronw

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#782080 15-Mar-2013 09:04

I agree I need a real live person not a robot

keewee01: Wow - that automated response was less than helpful! My first thought when I saw it was WTF!?

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freitasm

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#782082 15-Mar-2013 09:05

Remember, it's a robot and it's triggered on some keywords.

As for the OP I'm changing the subject a little from the original.

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plambrechtsen

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#782085 15-Mar-2013 09:07

Send me an email pl at telecom.co.nz with all the details, as I know the team who deal with the mail gateway and can flick it onto them.

Do you have a SPF record for your domain?? If that's wrong then I would say that's your problem. Always worth talking to your DNS provider a few weeks before a major IP address change and get them to take the TTL on your domain down to 1 hour or something so you can make rapid updates.

fellaintga

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#782096 15-Mar-2013 09:24

freitasm: Remember, it's a robot and it's triggered on some keywords.

As for the OP I'm changing the subject a little from the original.

That is not the problem it is sending to a Telecom network that is the problem not receiving.

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ronw

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#782178 15-Mar-2013 11:20

problem all fixed. Turned out ip had a bad reputation that needed to be cleared. Found someone at Telecom that was v helpful and all fixed now

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& many Windows laptops, Desktops etc

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Ragnor

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#782402 15-Mar-2013 17:40

http://mxtoolbox.com/blacklists.aspx is always good for a quickly checking if your server is on any of the main blacklists.