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Topic # 115516 28-Mar-2013 12:49
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Hi, this got me interested.  Why is the Telecom affordable plan at 30Mbit while at least one other they offer 50Mbit or the 100Mbit?  Secondly, the site says sign a contract and you have a copper line as well.  But it also says the following - is that juts for alarms and sky tv or is that for everything voice copper?

For an initial period, likely most of 2013, Telecom will continue to run voice services over a copper connection. We will give 30 days’ notice before transitioning voice services to Fibre. When we move your voice services to Fibre we will disconnect your copper line. This will affect the functionality of services such as medical and monitored alarms that use the copper connection to communicate with emergency services, so please make sure any equipment is moved to Fibre before the copper is disconnected.

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Spark NZ

  Reply # 788562 28-Mar-2013 12:58
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the 30Mbit question is a complete non-issue. You should direct any questions about the speed of the offerings (in terms of headline rate at least) to the LFCs or CFH. Telecom is simply purchasing and supplying a service from the LFC(s)

The other question about Copper is fair. It is for all POTS services (including voice, alarms, sky etc) and it's being provisioned that way so that customers can get the UFB broadband services they want, while retaining the extremely reliable voice services they demand. Once the Telecom VOIP offering has been developed and tested to meet the levels we demand from it, it will become the voice offering for UFB customers.

Any discussions at that stage about specific alarms, faxes etc are a completely different story :-)

Cheers - N

BDFL - Memuneh
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  Reply # 788566 28-Mar-2013 13:02
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There's an ongoing discussion. Also please join our chat at 130pm today and you can ask questions directly to Telecom.

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