Broadband Keeps Falling Off

Forums › Spark New Zealand (including Skinny and BigPipe) › Broadband Keeps Falling Off

da5id

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#116305 24-Apr-2013 19:43

Grrrr

Have had the Xtra broadband falling off since Friday of last week in Franklin area.
Have tried switching it on/off. Have unplugged all the phones and plugged them back in again. Have done a factory reset on the modem, as instructed by the Xtra help people. Nothing really seems to work.

It seems to just lose connection every few minutes.

plambrechtsen

1948 posts

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#805110 24-Apr-2013 19:47

Probably need a newer modem... Or dodgy internal wiring.

If you pm me your home line I can run a line test.

DarthKermit

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#805113 24-Apr-2013 19:55

Do. You. Have. A. Master. Splitter. Installed?

Whatifthespacekeyhadneverbeeninvented?

plambrechtsen

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#805115 24-Apr-2013 19:57

DarthKermit: Do. You. Have. A. Master. Splitter. Installed?

Hey come on... I was just about to get to that ;)

DarthKermit

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#805116 24-Apr-2013 19:58

plambrechtsen:
DarthKermit: Do. You. Have. A. Master. Splitter. Installed?

Hey come on... I was just about to get to that ;)

Hehe. I'm surprised that Peter Reader hasn't chimmed in yet. Maybe he's out for the evening?

Whatifthespacekeyhadneverbeeninvented?

da5id

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#805118 24-Apr-2013 20:00

Not sure what a master splitter is?

DarthKermit

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#805119 24-Apr-2013 20:02

da5id: Not sure what a master splitter is?

They look like this:

It basically does a much better job of separating your DSl and phone than those plug in filters do.

Whatifthespacekeyhadneverbeeninvented?

da5id

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#805121 24-Apr-2013 20:06

No. We just have a filter on each phone jack.
Just have the one phone line coming into the house and it's split into 4 jacks around the house, each with it's own line filter.

Broadband has been mostly fine for years with not too many problems.

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plambrechtsen

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#805128 24-Apr-2013 20:32

Well that was odd... your line just dropped when doing a 1 min test...

You're on a ASAM so ADSL1 thus performance won't be brilliant.. And it looks like your cabinet PUK/BD isn't being upgraded under RBI. :( So the speed you have is the best you're going to get.

da5id

550 posts

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#805129 24-Apr-2013 20:37

Well, the speed hasn't always been brilliant, but it's usually fairly stable. At the moment though it seems to be dropping every 2 or 3 minutes.
We couldn't get broadband here at all (being rural) until about 2009.

Any reason why it would start dropping as of last week?

Anything I can do?

plambrechtsen

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#805159 24-Apr-2013 21:41

Ohh.. this doesn't look good.

I would log a fault with the broadband helpdesk, or try a different modem if you have one spare (or know someone you could borrow one off?)

freitasm

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#806648 28-Apr-2013 10:21

da5id: Well, the speed hasn't always been brilliant, but it's usually fairly stable. At the moment though it seems to be dropping every 2 or 3 minutes.
We couldn't get broadband here at all (being rural) until about 2009.

Any reason why it would start dropping as of last week?

You don't have a master splitter. Have you added any new phone handset, alarm, Sky box or something else to the lines?

freitasm

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#806649 28-Apr-2013 10:23

I have removed one post by a user asking for address for checking conditions. The user is not a Telecom person so I have removed it for security.

plambrechtsen

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#806667 28-Apr-2013 11:28

I already posted my reply that said he needed the broadband helpdesk to send out chorus to check the line.

Didn't hear anything back so .....

da5id

550 posts

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#811316 4-May-2013 20:03

freitasm:
da5id: Well, the speed hasn't always been brilliant, but it's usually fairly stable. At the moment though it seems to be dropping every 2 or 3 minutes.
We couldn't get broadband here at all (being rural) until about 2009.

Any reason why it would start dropping as of last week?

You don't have a master splitter. Have you added any new phone handset, alarm, Sky box or something else to the lines?

Oops, sorry, I didn't see your reply.
No, I haven't added anything new at all.
The only recent change at all has been to the Telecom account.
A guy rang from there and we upgraded it from 40G to 50G and changed the free toll call thing to nationwide instead of just Auckland wide. I don't think that would have had any effect?

I tried switching the modem from the Thompson to an old D-link DSL-302G that my brother used to use.
That seemed to help for a couple of days, but it's back to falling off again now :(

Going to try ringing the helpdesk again.

michaelmurfy

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#820508 16-May-2013 10:26

Hah! I just did a test too, didn't drop off when I did it.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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