text problem

Forums › Spark New Zealand (including Skinny and BigPipe) › text problem

patrickstarr

388 posts

Ultimate Geek

#11652 4-Feb-2007 22:10

hey well I have a problem with my Telecom well a minor problem I think, well this is the situation:

I can text one of my friends for at least an hour and then after that he doesn't receive my texts and he can still receive texts from other people but not me but then like 7 hours later he can receive my messages is there anything I can do?. Thanks allot bye.

paradoxsm

3000 posts

Uber Geek

Trusted

#59743 4-Feb-2007 22:15

Unusual but can occur, get him to restart his phone, could be a jammed message in the network that may have gotten corrupted, can somtimes take 3 days to come right..

patrickstarr

388 posts

Ultimate Geek

#59748 4-Feb-2007 22:50

He always turns his phone off coz when he goes to work he turns his phone off and when he gets home he turns it on and yeah I think its weird too. I rung Telecom up but didn't explain myself properly but yeah it only happens to us 2 which is odd. They said there were no problems with my phone coz they had a look at my phone settings and everything appeared fine.

stevenz

2802 posts

Uber Geek

#60808 14-Feb-2007 19:40

There's a fault with the Telecom -> Vodafone text gateway, if your friend is on Vodafone then that's probably your problem. The other direction seems to work fine, but Telecom->Vodafone works intermittently. As they don't guarantee texts between networks, the texts just disappear into a blackhole and there's not a lot you can do about it. Pretty pathetic in this day & age.

@KnightNZ

patrickstarr

388 posts

Ultimate Geek

#60858 15-Feb-2007 10:18

Hey

I am texting telecom phones and I dont know what else to do.

plzgtovr

7 posts

Wannabe Geek

#63014 6-Mar-2007 20:55

Hey,call up 0800-400-909 and press option 3 and ask them to take the TXT out and then put it back. Get it reprovisioned.
That will fix the issue...about the repair, Telecom will support the repair as it is there product and they will fix it for you.
hope it helps...

patrickstarr

388 posts

Ultimate Geek

#63166 8-Mar-2007 13:01

Heya

I have a different handset since I last wrote that message and its still not texting to him but this time its not going to him at all.

plzgtovr

7 posts

Wannabe Geek

#63177 8-Mar-2007 14:42

Hey, sounds like the profile issue and I will strongly suggest you call the helpdesk and ask them to send the case to WAP and get the profile of you number looked at. It can only change like that or by doing a number (027) swap with a new one..hope this will help.