I rang Telecom from my mobile an hour ago to switch/transfer my wife's current Telecom XT connection/number across to a new blank micro SIM from a normal size SIM. I was asked to confirm my wife's mobile number that I had entered during the IVR process which asked me to enter the number I wish to enquire about. The SIM card is under my wife's name.

My wife was standing close by so that she could provide answers to the security questions etc. I was told by the CSR to wait about 10 minutes and the SIM transfer will go through and that was the end of it. I was only ever asked for the blank micro SIM's number and to confirm the mobile number that needed the services transferred. At no point I even told that it's for my wife.

Both me and wife are prepaid Telecom XT customers.

What gives?