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billgates

4240 posts

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#116679 6-May-2013 20:05
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I rang Telecom from my mobile an hour ago to switch/transfer my wife's current Telecom XT connection/number across to a new blank micro SIM from a normal size SIM. I was asked to confirm my wife's mobile number that I had entered during the IVR process which asked me to enter the number I wish to enquire about. The SIM card is under my wife's name.

My wife was standing close by so that she could provide answers to the security questions etc. I was told by the CSR to wait about 10 minutes and the SIM transfer will go through and that was the end of it. I was only ever asked for the blank micro SIM's number and to confirm the mobile number that needed the services transferred. At no point I even told that it's for my wife.

Both me and wife are prepaid Telecom XT customers.

What gives?





Do whatever you want to do man.

  

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Nate001
312 posts

Ultimate Geek


  #812356 6-May-2013 22:17
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As far as I'm aware they don't keep a name with your number for prepaid. There is nothing to prove I have the rights to my number except that I have the assigned sim for it.

I sure you could walk into a store and say you lost your sim, give them a complete random no. and they would give you a new sim without too many questions asked, so long as you pay for it.

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