He called and had the address transferred, they told him it was free.. until the email arrives stating otherwise and that it was a primary account.
Then he called again to ask about the charges and they transferred him to nothing, just rang for 30min+ (he is patient!)
So, they want to merge two xtra accounts together so one email address becomes a sub account on the other (to avoid the $10 a month charge)
From what I understand, this isn't easy to do on telecoms side and requires a bit of manual work..
Does anyone know, if I request they delete the email address, how long it takes before it becomes available to manually add as a sub account so I can do this myself?