Incoming Calls Dropping + Crackle in Phone Line

Forums › Spark New Zealand (including Skinny and BigPipe) › Incoming Calls Dropping + Crackle in Phone Line

n0exit

34 posts

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#119205 24-May-2013 11:15

Hi,
Recently incoming calls don't get through on my line every time. Sometimes it rings once or twice and then just cuts out before I can answer. There also seems to be a slight tick or crackle on the line which wasn't there before. My broadband is a bit slower, but I don't know if that's related. So just in case here are the connection stats of my Linksys WAG200G:

DSL Status:ConnectedDSL Modulation Mode:ADSL2+DSL Path Mode:InterleavedDownstream Rate:14759 kbpsUpstream Rate:580 kbpsDownstream Margin:9 dbUpstream Margin:11 dbDownstream Line Attenuation:12 dbUpstream Line Attenuation:2.5 dbDownstream Transmit Power:12 dbUpstream Transmit Power:18 dbI don't have a master splitter and nothing new has been connected.

Any guidance would be appreciated. Thanks.

Handle9

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#824619 24-May-2013 11:16

Lodge a fault call.

LennonNZ

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#824620 24-May-2013 11:17

I presume you have contacted your phone provider and have a fault reported?

michaelmurfy

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#824630 24-May-2013 11:28

Sounds like a wiring fault, could be a filter that decided to get angry and die on you.

Check your filters, run a basic isolation test, if you can't find a fault in your house call your provider.

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Bung

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#824651 24-May-2013 12:01

n0exit: Hi,
Recently incoming calls don't get through on my line every time. Sometimes it rings once or twice and then just cuts out before I can answer. There also seems to be a slight tick or crackle on the line which wasn't there before.

Classic signs of corrosion in the jackpoints. What vintage are they? Any old 3 wire with an M or S on the faceplate should have been retired long ago.

flynkiwi

152 posts

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#824674 24-May-2013 12:33

We had the exact same thing happen about a month ago.
The cause was from all the rain we had and somehow water had got into the ETP and the connections got wet/damp.

Exact same symptoms.

Logged a fault and Chorus came around and reconnected everything in the ETP (External Termination Point) and sorted it all out in a matter of minutes.

chevrolux

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#824677 24-May-2013 12:36

I assume you are a telecom customer? Therefore you probably pay wiring maintenance? You will get all noisey line faults fixed for absolutely no cost regardless of where the fault might be if you pay wiring maintenance - don't let the Chorus tech tell you otherwise. BB faults on the other hand will be charged if you get a splitter installed.

Lodge a fault with Telecom.

eXDee

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#824687 24-May-2013 12:52

For once a post PeterReader didn't pick up on a keyword in.

FYI thats a similar level of attenuation to what i got, id say you should be getting a far higher DSL speed than that. Grab a master splitter and get the wiring checked and you'll be greatful for the improvement.

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Technofreak

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#824766 24-May-2013 14:20

It's most either a faulty cable pair or low insulation in the house wiring. it's quite easy to prove where the fault lies but I'd call your provider.

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Lazarui

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#824918 24-May-2013 18:40

chevrolux: I assume you are a telecom customer? Therefore you probably pay wiring maintenance? You will get all noisey line faults fixed for absolutely no cost regardless of where the fault might be if you pay wiring maintenance - don't let the Chorus tech tell you otherwise. BB faults on the other hand will be charged if you get a splitter installed.

Lodge a fault with Telecom.

Sorry wrong,

You will (possibily) get charged if

1) The jackpoints were incorrectly installed (Sky Installers I'm looking at you) You're paying a fee

2) It's a Faulty Filter/phone/cable (Basicly if anything plugs into the jack is causing the problem and the Chorus guy can't find anything else wrong). You're paying a fee

3) You've done renovations/You have somehow damaged the jack and wiring through obvious negligence You're paying a feee.

The Contractors are generally nice, and will gloss over a lot of stuff, but some of them will charge a callout fee if theres a CPE fault/Damage or badly installed wiring.

n0exit

34 posts

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#828493 30-May-2013 21:23

Sorry for the late one guys, as you all suggested, I lodged a fault with telecom, just in time as the next morning the line completely dropped out. No phone/net for 2 days. Anyway, tech came and said the box outside our house on the property had a wire disconnected due to water getting in. He fixed it but the net stats remain the same. I was told by the previous tenants that there was frequently (every winter) a line problem on the road that slowed the net but I'm going to leave it for now. So thanks for your help guys.

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#828509 30-May-2013 22:21

how come no-one suggested that your line had been tapped and you were being monitored by the GCSB? :P

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Technofreak

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#828685 31-May-2013 11:03

Regs: how come no-one suggested that your line had been tapped and you were being monitored by the GCSB? :P

Phone tapping is so last century. Check out this article http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10886031

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