I would really like to sort this out with somebody who can help, calling/email for this is
not possible with Telecom.
We have been with Telecom for over one month. Over this period we noticed there were contractual
obligations not been met, agreed upon by sales. Now they act like it never happened or know anything
The sales person offered us compelling deals to move away from Telstra/Vodafone and onto their
service. I even asked him what proof can we show if the ISP does not make good on their claims, as
we've experienced this in the past with Telstra.
These are the deals signed the contract explicitly stated:
-$99 for 500gb + phone for no set amount of time, originally it was for 150gb but as we went through the trouble of visiting
him in Wellington, he told us his supervisor and was able to generously bump this upwards.
-2MB upload connection, upon calling support said ADSL2+ is not capable of this. Not so much of a
big deal, but what's going on here..
-First year free everyday national calling included.
-Normal bundled software & hardware. Connection fee wavered.
Out of all of these, the last was the only one met.
Any form of contacting them seems to be a waste of time, all they seem to do is make out they know
nothing of this, don't believe it, say they'll contact and never do, drop call randomly.
Calling up today they did much of the same except they'll give us $20 credit a month for just a year, this is one of the conditions partially met, but after a year that soon adds up. My Dad wanted to move to Telecom as he was being made redundant and needed to save some money as that's one less worker in the house.
Like any customer on a new plan/company we like to make out we're better off, but there's only so
much a customer can take before you have regrets. It seems like sales, supervisors, support
representatives and those who run the business do not communicate with one another.