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234 posts

Master Geek


# 11965 21-Feb-2007 11:07
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Hi, I have come across an obscure problem regarding access to some web sites from Xtra Go Large plans and I was wondering if anyone else is experiencing a similar issue, or can suggest how I can test this further.

I have hosted my own websites for many years and a few days ago, my Mum called up and said she could access email from my web server. After further investigation it was revealed that she could not access anything on port 80/443 on any of my servers. A friend of mine also complained to me about access to a web site in a completely different environment. He could not access my servers either, and my Mum could not access the sites that my friend was having trouble with.

In both cases the sites fail from Go Large plans. The destination sites are also Xtra connected using Xtra business plans that allow static IP addresses.

Xtra support says that I need a PC expert.
Yeah Right.

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234 posts

Master Geek


  # 61407 21-Feb-2007 11:11
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PS. Here is an example of a website that fails http://icms2.gen-i.co.nz (I am not a gen-i employee or advocate)

437 posts

Ultimate Geek
Inactive user


  # 61421 21-Feb-2007 12:25
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I have hosted my own websites for many years and a few days ago, my Mum called up and said she could access email from my web server.


So what's the problem? Wink



 
 
 
 




234 posts

Master Geek


# 61426 21-Feb-2007 12:39
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Doh! Yes, I meant "could not" - and I meant email over HTTP (just HTTP/HTTPS access).



234 posts

Master Geek


  # 61827 24-Feb-2007 10:07
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An update... after trying to get Xtra to troubleshoot this issue for me (from both ends), and with no progress, I suggested that my Mum change plans (from Go Large). This fixed the problem.

Meanwhile, the other users who remain on Go Large can still NOT access the problem sites.


Nate wants an iphone
3906 posts

Uber Geek

Mod Emeritus
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  # 61828 24-Feb-2007 10:27
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This is assuming they can't connect to any port on the machine: 
Try and get them (people on affected IP range) to do traceroutes to see what hop they are falling on and forward them in. 
Also get traceroutes from at least one working Xtra connection too. 

With luck they should be able to pick up the ball and go from there...




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7 posts

Wannabe Geek


# 63020 6-Mar-2007 21:18
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Hey, I don know if you are aware that Go Large is GONE. I got a letter this morning stating that I will get a credit on my BroadBand and i got it this afternoo (credit)...do an IP config and see what IP address you get for your connection (one with the problem).If it is 125 range it is Go Large and they had the issue with xss to some sites. Change the plan and you will be fine. You don need a comp xprt you need a new plan...check and let me know how you get on with it...hope this helps



234 posts

Master Geek


  # 63027 6-Mar-2007 21:33
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Thanks, I suspected it was the plan and once it was changed over everything was fine.

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