Internet cuts off when receiving call

Forums › Spark New Zealand › Internet cuts off when receiving call

aha001

12 posts

Geek
+1 received by user: 1

Topic # 120938 19-Jun-2013 11:47

Every time I take a phone call at home the internet is cut off. After the call is terminated the internet comes back up. This has happened for a while. Does anyone know if this is something wrong with the wifi modem, phone line or something else?

freitasm

BDFL - Memuneh
61794 posts

Uber Geek
+1 received by user: 12443

Administrator

Trusted

Geekzone

Lifetime subscriber

Reply # 839198 19-Jun-2013 11:47

2 people support this post

This is a problem with your home wiring. You either need a filter installed, or the filter is installed in the wrong position or you should have a master splitter installed.

Backblaze cloud backup (personal and business) | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) |

My technology disclosure | Business Transformation | Enterprise Content Management | Customer Relationship Management | Sharesies investment fund

ubergeeknz

3344 posts

Uber Geek
+1 received by user: 1089

Trusted

Vocus

Reply # 839205 19-Jun-2013 11:51

Either that or your cordless phone is using the 2.4Ghz band (as some older ones do). But it's more than likely the first one.

HowickDota

400 posts

Ultimate Geek
+1 received by user: 62

Reply # 839208 19-Jun-2013 11:54

Is there a lot of static on the line? Try listening to the dial tone, this can be a good indicator of poor wiring affecting the phone line.

aha001

12 posts

Geek
+1 received by user: 1

Reply # 839212 19-Jun-2013 11:58

freitasm: This is a problem with your home wiring. You either need a filter installed, or the filter is installed in the wrong position or you should have a master splitter installed.

Yes, I have got filter for each jackpoint that's in use

plambrechtsen

1948 posts

Uber Geek
+1 received by user: 469
Inactive user

Reply # 839217 19-Jun-2013 11:59

Dangnabbit you beating me to saying you need a Master Filter.

Depending on if you are in AKL or WLG we can point you to our local Geekzone master filter installers CoffeeBaron (AKL) or Cyril7 (WLG) as they do a great job.

Also email me pl at telecom.co.nz with your home phone number and I can run a line test to see what the story is. But I would say it is most likely internal wiring requiring a master filter.

But there has been a lot of rain recently, that can play hell on the lines.

aha001

12 posts

Geek
+1 received by user: 1

Reply # 839221 19-Jun-2013 12:00

HowickDota: Is there a lot of static on the line? Try listening to the dial tone, this can be a good indicator of poor wiring affecting the phone line.

There is lots of noise on the phone line occasionally.

cyril7

6365 posts

Uber Geek
+1 received by user: 319

Trusted

Subscriber

Reply # 839226 19-Jun-2013 12:04

One person supports this post

My guess is either one of those filters has gone faulty, or no longer connected, or there are too many filters (how many are there), the real answer as mentioned is to get a master filter installed

Cyril

aha001

12 posts

Geek
+1 received by user: 1

Reply # 889814 4-Sep-2013 17:04

Sorry, I have been away.

I found out that my nephew add another phone without connecting to the filter

. It's all good now.

Thanks for your help.

plambrechtsen

1948 posts

Uber Geek
+1 received by user: 469
Inactive user

Reply # 889817 4-Sep-2013 17:12

aha001: Sorry, I have been away.

I found out that my nephew add another phone without connecting to the filter . It's all good now.

Thanks for your help.

Get a master filter and it would never be a problem again. And you would probably get a significant increase of speed.

Lazarui

136 posts

Master Geek
+1 received by user: 27

Reply # 889827 4-Sep-2013 17:31

plambrechtsen:
aha001: Sorry, I have been away.

I found out that my nephew add another phone without connecting to the filter . It's all good now.

Thanks for your help.

Get a master filter and it would never be a problem again. And you would probably get a significant increase of speed.

and half naked pretty people will feed you grapes, and fan you with palm leaves.....
Actual results may vary,

But seriously new Master Filter/In line Splitter = happy connection = easy to troubleshoot in future.