Do i return my telecom modem ?

Forums › Spark New Zealand › Do i return my telecom modem ?

keg

8 posts

Wannabe Geek

Topic # 121038 21-Jun-2013 23:29

hi
when i cancel my telecom BB acct and move to another ISP- do i have to return my modem, TG582n?
i cannot remember if i bought it or it was given for free-12month contract?
?
cheers

farcus

991 posts

Ultimate Geek
+1 received by user: 93

Reply # 841371 22-Jun-2013 04:08

One person supports this post

yes! You have to take it to your nearest Post Office along with your rental telephone.

but . . . . seriously though - the modem is yours. You should be able to use it with your next isp.

kingjj

Baby Get Shaky!
1586 posts

Uber Geek
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Subscriber

Reply # 841372 22-Jun-2013 04:08

Either way its yours the keep, you don't need to return it. If you are still in your contract term you may have to pay termination fees though.

J

keg

8 posts

Wannabe Geek

Reply # 841427 22-Jun-2013 11:15

thanks, thats kinda what i was figuring out

mattwnz

14450 posts

Uber Geek
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Reply # 841486 22-Jun-2013 13:56

2 people support this post

farcus: yes! You have to take it to your nearest Post Office along with your rental telephone.

but . . . . seriously though - the modem is yours. You should be able to use it with your next isp.

I don't think you can easily use it with your next ISP, as it is setup for telecoms network. At least that is what I have heard about some of the newer models, and it is done in the modems firmware. Possibily it can be altered, but may be difficult. But if you move to another IPS, you may have to buy a new one, or get them to also give you one.

Lazarui

136 posts

Master Geek
+1 received by user: 27

Reply # 843431 24-Jun-2013 16:02

The TG582n isnt to tied down in the firmware, you'll just need to change the username and password set in their when you switch it should come up the first time you go to see a webpage and it can't authenticate.

Abo

73 posts

Master Geek
+1 received by user: 15

Reply # 845162 25-Jun-2013 18:16

Not that you would want to use that modem for anything other than a paperweight anyway..

avecha

199 posts

Master Geek

Reply # 845704 26-Jun-2013 18:22

Abo: Not that you would want to use that modem for anything other than a paperweight anyway..

This!!! After having trouble with our one continuously disconnecting us many times a day i bought a new one.
The Telecom tgv8857 or whatever went straight in the wheelie bin. So many people have problems with that one it isn't funny.

mattwnz

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Uber Geek
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Reply # 845706 26-Jun-2013 18:30

Abo: Not that you would want to use that modem for anything other than a paperweight anyway..

I've got one that is a year old and it is pretty good. But I did hear that it could only be used with telecom, but sounds like that isn't the case. I think it was their older models that weren't that good.

Lazarui

136 posts

Master Geek
+1 received by user: 27

Reply # 845735 26-Jun-2013 19:37

TG585(v6/7/8) series was a nightmare, the TG582n was pretty good for a standard ISP modem, never really used thier latest one(s?). But all of them are able to be used on other networks, I believe people keep on thinking about the old PACE(2wire) modems that had firmware tied into Telecom. That or they're getting confused with all the Telecom brading everywhere on the config pages.

I can't think of any company that supplies modems with thier connections that still do that now.

keg

8 posts

Wannabe Geek

Reply # 846853 28-Jun-2013 18:22

Well it works ! Changed to or on happened today.it actually worked without me doing anything.i did just now check the modem settings for bb login&username, and canned to my new ISP details and turned off/on ,still works, checked ip address.blahblahbng1.orcon.blahbalh. So great!

AppleJackXD

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Master Geek
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Inactive user

Reply # 866276 26-Jul-2013 00:46

You should sell it on craigslist : )

quickymart

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Reply # 866296 26-Jul-2013 07:08

On what?

Jaxson

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Reply # 866312 26-Jul-2013 07:59

3 of us went to Telecom at the same time recently and we've all got the standard white Telecom offering modem. 1 has just failed after 3 months or so and was replaced free of charge.

Telecoms set up associate something in the modem with the account holder automatically, presumably the MAC address perhaps or the phone number of the line it's on? It all means that the set up on Telecom accounts is very easy, but there's nothing stopping you from moving to another provider. With the new provider you'll just have to enter the correct user name and password for that ISP is all.

robjg63

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Reply # 866374 26-Jul-2013 09:38

2 people support this post

Jaxson: 3 of us went to Telecom at the same time recently and we've all got the standard white Telecom offering modem. 1 has just failed after 3 months or so and was replaced free of charge.

Telecoms set up associate something in the modem with the account holder automatically, presumably the MAC address perhaps or the phone number of the line it's on? It all means that the set up on Telecom accounts is very easy, but there's nothing stopping you from moving to another provider. With the new provider you'll just have to enter the correct user name and password for that ISP is all.

A few of the ISPs just seem to assume that provided you are connected they dont care about the authentication part.

The modem will need 'something' in the authentication fields though.
So xxx@xxx.com and a password of xxx would make the modem happy and the ISP doesnt use the details anyway.
I think they worked out that they spent 50% of their support time talking people through changing authentication details on their modems and in fact they supply the ADSL service to your house - socket on the wall - so who cares about authentication. It's as useful as having a password on your electricity...

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler