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Topic # 12222 5-Mar-2007 21:50
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Has anybody else noticed that when your try to unsubscribe from the xtra Max Newmann emails you get:
 
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Unsubscribe, http://selfservice.xtra.co.nz/newsletter

This page cannot be found. 

I want to unsubscribe but my ISP will not let me!  Appalling behaviour by XTRA!


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  Reply # 62898 5-Mar-2007 22:03
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Its probably due to the recent change from XtraMSN to Xtra Yahoo. Dead links do occur time to time particularly with changes.

You should be able to remove it by ringing Xtra support on their 0800225598 number and requesting it to be removed that way. Also advising them that you aren't able to use the remove option is a good idea too.




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  Reply # 62900 5-Mar-2007 22:13
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g7viz: Has anybody else noticed that when your try to unsubscribe from the xtra Max Newmann emails you get:

Useful Links
Unsubscribe, http://selfservice.xtra.co.nz/newsletter

This page cannot be found.

I want to unsubscribe but my ISP will not let me! Appalling behaviour by XTRA!



I would say this is done by error not on purpose!

Have you ever made a mistake??

 
 
 
 


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Reply # 62906 5-Mar-2007 22:25
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Mistakes happen. But have in mind that systems must be tested before going live, and if it's an upgrade then testing for regression it's a requirement in any project. Really this shouldn't happen.

Also, all New Zealand companies must adapt their systems for the new anti-spam laws enacted in this country, and being able to immediately execute a request to unsubscribe a communication is mandatory (with a certain period for system adaption).

Really, no excuse.





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  Reply # 62926 6-Mar-2007 08:42
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johnr:
g7viz: Has anybody else noticed that when your try to unsubscribe from the xtra Max Newmann emails you get:

Useful Links
Unsubscribe, http://selfservice.xtra.co.nz/newsletter

This page cannot be found.

I want to unsubscribe but my ISP will not let me! Appalling behaviour by XTRA!



I would say this is done by error not on purpose!

Have you ever made a mistake??


I work for a large software development outfit. If we had published a dead link after systems testing and user acceptance testing then it would be considered a failure not a mistake.

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  Reply # 62974 6-Mar-2007 15:09
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I have always wondered, Is Xtra's Max Newmann a real person?




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