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201 posts

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Topic # 12380 14-Mar-2007 20:44
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The firm I work for currently uses callplus for all of our landlines.  For various reasons we are changing back to Telecom.   One of the big sticking points about changing earlier was that we would loose our current range of DDI numbers and have to not only inform our suppliers, but go through the relatively expensive process of changing letterheads etc.  Now with number portability coming on stream it all looked sorted.  We had it all signed up with a change over in the next month, when the guy from the Telecom agent told us that Callplus was not going to release the numbers.  Apparently they had bought them wholesale off TelstraClear and did not want to give  them up , even though Telstra was happy to transfer them

Is this situation covered by number portability?

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Juha
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  Reply # 63745 14-Mar-2007 21:17
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Should be - I'd be interested to hear if it isn't, as it would negate number portability in general.




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  Reply # 63770 15-Mar-2007 06:20
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Portability has been available for business customers for quite a few years now particularly between TCL, Telecom and Slingshot. It surprises me you haven't been able to port numbers in the past. I know a mate who's moved between TCL,  Shingshot and back to Telecom wand kept the same numbers but did have a few small issues with Slingshot not porting the numbers correctly.


 
 
 
 




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Master Geek
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  Reply # 63772 15-Mar-2007 06:44
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we have been able in the past and can in this instance get the numbers ported.  The problem is that this involves us having a new visable number that people with caller ID will see instead of our ported numbers.  Not a big issue, but  I thought that it would be sort with number portability that is coming in.  I will call and ask today again if it will apply.

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  Reply # 63787 15-Mar-2007 09:58
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The answer to this is yes, you will be able to port your numbers plain and simple.Carriers don't have an option they must comply by 1st of April.




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  Reply # 63900 16-Mar-2007 09:21
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maverick: The answer to this is yes, you will be able to port your numbers plain and simple.Carriers don't have an option they must comply by 1st of April.


One of the guys at our office just talked to our contact at Orb who said that number portability only applies to mobiles at 1 April and that due to wholesale agreements ( i think thats what he said) landline portability would ocme in later.  So we wont be able to get our numbers transferred from Callplus (who bought them off Telstra) to Telecom.

Now that sounds different from what I have heard previously, can anyone confirm this is the case or not and if it is not provide me with a website link (if available) so I can tell the Orb guy.  It may be he won't listen anyway if he has been fed the wrong information.


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  Reply # 63906 16-Mar-2007 09:46
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  Reply # 63908 16-Mar-2007 09:55
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mule:
maverick: The answer to this is yes, you will be able to port your numbers plain and simple.Carriers don't have an option they must comply by 1st of April.


One of the guys at our office just talked to our contact at Orb who said that number portability only applies to mobiles at 1 April and that due to wholesale agreements ( i think thats what he said) landline portability would ocme in later.  So we wont be able to get our numbers transferred from Callplus (who bought them off Telstra) to Telecom.

Now that sounds different from what I have heard previously, can anyone confirm this is the case or not and if it is not provide me with a website link (if available) so I can tell the Orb guy.  It may be he won't listen anyway if he has been fed the wrong information.



Well let me tell you the Guy from Orb is way way off off base ( A little knowledge can be dangerous), we are involved very heavily with this at the moment and since we also sit on the Number Portability committe I believe we probably have the correct info on this, it will be live 1 April for landlines and applies to all carries, Wink




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Juha
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  Reply # 63911 16-Mar-2007 10:01
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You may want to point the Orb guy to the section in the documents linked that mentions what happens if the provider is silly about number portability...




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Master Geek

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  Reply # 63913 16-Mar-2007 10:03
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There seems to be some confusion on when portablity applies.

Currently there are two ways you can be with Telstra (for example)

Wholesale and seperate network.


Wholesale:
This is where Telstra has an aggreement with telecom to use the telecom network with it's customers. You will still have a telecom phone number and it will still be on the telecom systems as a "telstra wholesale" number. all billing and connection, faults quries for that line are delt with by Telstra. Wholesale mostly operates in Auckland 

If you wish to go to to Telecom and you are a wholesale customer you should be able to ring telecom and ask as you are still on thier network but are being "looked after" by someone else.

Seperate network
This is where Telstra has it's own lines in the ground. this is mostly in Wellington and Christchurch. the lines leading away from your house go to a telstra exchance and you phone number will begin with a nine. if you are on this network then from april one you can port this number back to telecom.


Now your situation sounds sticky...

it sounds like call plus have a "wholesale" agrement with the telstra network. you should be able to goto Telecom and ask them to bring you back and then they need to go through the headache of going to telstra and possibly call plus.





Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ



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Master Geek
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  Reply # 63930 16-Mar-2007 11:38
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Jughead: There seems to be some confusion on when portablity applies.

Currently there are two ways you can be with Telstra (for example)

Wholesale and seperate network.


Wholesale:
This is where Telstra has an aggreement with telecom to use the telecom network with it's customers. You will still have a telecom phone number and it will still be on the telecom systems as a "telstra wholesale" number. all billing and connection, faults quries for that line are delt with by Telstra. Wholesale mostly operates in Auckland

If you wish to go to to Telecom and you are a wholesale customer you should be able to ring telecom and ask as you are still on thier network but are being "looked after" by someone else.

Seperate network
This is where Telstra has it's own lines in the ground. this is mostly in Wellington and Christchurch. the lines leading away from your house go to a telstra exchance and you phone number will begin with a nine. if you are on this network then from april one you can port this number back to telecom.


Now your situation sounds sticky...

it sounds like call plus have a "wholesale" agreement with the telstra network. you should be able to goto Telecom and ask them to bring you back and then they need to go through the headache of going to telstra and possibly call plus.


I think you have defined our situation pretty well,  what what I understand, Telstra is happy to release the numbers, but it is callplus who won't release them citing the fact that they purchased the number from Telstra (got the info second hand - so it sounds like a bit of Chinese whispers happened. 

So under the new rules, does Callplus have to release the numbers?  I will forward the details of this forum to the Orb guy to have a look at.

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  Reply # 63954 16-Mar-2007 14:03
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From what I  understand Call plus have to give the numbers up.

From april one if you take your call plus account details to telecom they will then ask telstra for the port, telstra will then end the whosale agreement with call plus.

As I understand it your company dosen't even need to talk to call plus or telstra. Telecom should be doing the talking once you have given the orb guy written consent to move. Be aware that if you have a contract with call plus you may get charged dissconncetion fees from them. There may also be line installation fees involved in move the cables around.





Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ



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Master Geek
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  Reply # 64820 23-Mar-2007 10:56
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Thanks to the information I gathered on this forum and passing it onto the Orb guy, we are now going to get our existing numbers ported across.  Thanks for your help everyone!

These forums are a great way to not only get information, but also talk to some people from the companies about what is really happening without having to go through official channels.

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Master Geek

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Reply # 64821 23-Mar-2007 10:59
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Glad we could help !





Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ

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