Caller ID messed up?

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DylanReeve

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Topic # 12572 25-Mar-2007 19:50

Today, when receiving calls from Telecom landlines (specifically in this case two numbers on the North Shore on, 419 and 482 numbers) I haven't been getting caller ID showing up on my VF mobile. Of the 5-8 calls I've received from both numbers today, caller ID has showed up twice from the 419 number, and not at all from the 482 number. There is no caller ID blocking on either landline, and the calls were not made with single call blocking either.

Vodafone suggests it is a handset problem (which it isn't as I've tried two different mobiles).
Telecom pleads ignorance.

It's pretty annoying. Anyone else?

sbiddle

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Reply # 64950 25-Mar-2007 20:06

Before you blame Telecom or Vodafone it might be worth finding out who both numbers are using as their toll carriers. If it is somebody other than Telecom or TelstraClear the calls could easily be being routed in such a way that CID is lost.

DylanReeve

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Reply # 64954 25-Mar-2007 20:19

Oooh, good thought. I think both numbers may have Slingshot direct-dial tolls. And Slingshot certainly have plenty suck from time to time.

freitasm

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Reply # 64955 25-Mar-2007 20:22

Good luck dealing with Slingshot on this then...

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sbiddle

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Reply # 64957 25-Mar-2007 20:25

About 5 or so years ago Telecom were routing approximately 75% of their mobile and landline calls to Vodafone numbers via Australia (AAPT) because they had a cheaper interconnect rate than inside NZ but the calls lost all CID on the way. It just shows how stupid things can get in the telco world..

richms

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Reply # 65100 27-Mar-2007 01:49

I wonder if you would be able to get a refund on the costs of the call where caller id wasn't passed, since that makes it more likely that it will hit voicemail.

Richard rich.ms

tonyhughes

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Reply # 65110 27-Mar-2007 08:55

richms: I wonder if you would be able to get a refund on the costs of the call where caller id wasn't passed, since that makes it more likely that it will hit voicemail.

Where is the logic?

There is a chance you may CHOOSE to let the call ring through to voicemail, but that is a CHOICE. You either answer the phone, or not. You will never get any telco to refund on this basis.

You can bet your bottom dollar that except for specific CID outages (of which id say there are very very few), all caller ID gets SENT on a reliable basis. The problem is where a call is exchanged between a system - does the CID survive? In some inane call routing systems (as mentioned earlier), you will indeed see a loss. Its not necessarily the senders telco at fault, nor the recievers. And you cant claim costs back from a third party you dont actually deal with.