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My views are my own, and may not necessarily represent those of my employer.
cbrpilot: Depends exactly on what needs to happen here.
There can be a number of reasons why your VDSL2 installation can be delayed. If you're on an ISAM, then I would not have thought there should be any delays relating to which variant of ADSL you are on (as this is just configuration). There can be delays if Chorus do not have a VDSL card in the cabinet.
Another possible reason for delays is if you are on Telecom's former network technology known as FIPD. We are in the process of migrating all customers to our newer network, and there are not many customers left on FIPD - and even fewer than can get VDSL. If this is the case, then it can take up to two weeks to get migrated depending on when your bill cycle falls. For most customers this process is a lot faster than 2 weeks.
If there is anything you'd like me to take a look at, PM me your details and I can take a look.
AppleJackXD:cbrpilot: Depends exactly on what needs to happen here.
There can be a number of reasons why your VDSL2 installation can be delayed. If you're on an ISAM, then I would not have thought there should be any delays relating to which variant of ADSL you are on (as this is just configuration). There can be delays if Chorus do not have a VDSL card in the cabinet.
Another possible reason for delays is if you are on Telecom's former network technology known as FIPD. We are in the process of migrating all customers to our newer network, and there are not many customers left on FIPD - and even fewer than can get VDSL. If this is the case, then it can take up to two weeks to get migrated depending on when your bill cycle falls. For most customers this process is a lot faster than 2 weeks.
If there is anything you'd like me to take a look at, PM me your details and I can take a look.
I dunno i think im on fipd than lol because that's what telecom said could be 2 weeks.
But we had this broadband at our old house this is a different house i live in now so did the fipd thing follow me to my new house ?
AppleJackXD:
I dunno i think im on fipd than lol because that's what telecom said could be 2 weeks.
But we had this broadband at our old house this is a different house i live in now so did the fipd thing follow me to my new house ?
My views are my own, and may not necessarily represent those of my employer.
cbrpilot:AppleJackXD:
I dunno i think im on fipd than lol because that's what telecom said could be 2 weeks.
But we had this broadband at our old house this is a different house i live in now so did the fipd thing follow me to my new house ?
Sounds like you are on FIPD - which has nothing to do with ADSL1 vs ADSL2+. You are more than likely on ADSL2+ on FIPD.
Yes if you do a move-address, you will stay on FIPD.
As I said, it may not be the full two weeks. I just had a chat to the team who do the migrations, and there is a batch going through tonight. If you PM me your number I can find out if you're on that list.
My views are my own, and may not necessarily represent those of my employer.
cbrpilot: Weird, I got an email advising I had a new PM, but when I go to my messages, nothing new there?
Can you try PM'ing me again?
Thanks.
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