Telecom outage

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom outage

PaulBags

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#128954 29-Aug-2013 15:24

Telecom adsl, and I presume vdsl(?), was just out for a few hours in my part of Christchurch (New Brighton). Somewhere in amongst the phone calls, when we managed to talk to someone in New Zealand, we were told the net was down for about 18 thousand customers.

I'd be curious to know more if anyone knows anything.

Pretty annoying when we went without phone or internet for ~18 hours (til ~9:30am) because some scrit worker 'had a cable strike' (his words), but that's a seperate issue.

l43a2

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#886590 29-Aug-2013 15:27

i was down here in hokitika, not sure if it was related

Oblivian

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#886596 29-Aug-2013 15:37

Lost PPP just after 1pm at client

After a few calls to confirm I could do some reboot diagnosis without upsetting monitoring rebooted the suspect router and PPP come back up. Was nearer 220 by that stage.

PaulBags

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#886597 29-Aug-2013 15:38

Hmm, here's a short bit of information: Canterbury broadband outage.

The conspiracy theorist in me says it's something to do with the GCSB... :p.

[edit]
Should add: down between ~ 12-3pm. Not sure when exactly it came back, I had to tell the router to try and connect again.

Another sucky thing: after the copper on the street was reconnected this monring I was syncing better than ever (~18mbps), now it's back down around where it's always been (~14mbps).

MikeB4

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#886598 29-Aug-2013 15:40

The Aliens did it.

cbrpilot

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#886604 29-Aug-2013 15:54

Looks like a failure in a central Chorus switch in Christchurch. Looks like it happened just before 1pm, and service was restored at around 2:20pm. The disruption effected the West coast, and parts of Christchurch.

Some customer may need to restart their modems to regain service.

My views are my own, and may not necessarily represent those of my employer.

plambrechtsen

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#886605 29-Aug-2013 15:57

No conspiracy here I hate to say.

A major Chorus network element in the Christchurch area failed impacting approximately 18000 customers the vast majority of which were Telecom's.

Went down at 12:54 and was restored by 14:28.

PaulBags

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#886639 29-Aug-2013 17:06

I thought it was earlier than that, but went and had a look through my event viewer and found "Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded." at 12:54:08.

Interesting to see microsoft dials home just to tell you whether or not you have internet access, although it had it's uses in this instance...

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michaelmurfy

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#886649 29-Aug-2013 17:31

This would have dropped other customers off as well as Telecom's, I love that the news puts all the blame on Telecom when other ISP's were also affected by this.

Michael Murphy | https://murfy.nz
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cbrpilot

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#886653 29-Aug-2013 17:39

It depends on what failed. It might have been a card failure, and Telecom may have been the only customer on the card.

My views are my own, and may not necessarily represent those of my employer.