Email errors from Outlook 2010 this morning

Forums › Spark New Zealand (including Skinny and BigPipe) › Email errors from Outlook 2010 this morning

HaggisKiwi

94 posts

Master Geek
+1 received by user: 8

#129264 9-Sep-2013 10:47

Hi,

Anyone else getting an Outlook (or non-web client) login errors this morning on their "Yahoo! Xtra" email accounts?
I can login OK from their XtraMail web client, but Outlook refuses to accept my credentials even though they're the same

Pick in link here => https://cdn.geekzone.co.nz/imagessubs/29855633c6c8712eb8e377741ba9d10b.jpg

(OK so someone learn me how to embed pic directly into post)

Thanks

Inphinity

2780 posts

Uber Geek
+1 received by user: 1184

#891964 9-Sep-2013 10:52

You just put [img][/img] tags around the URL for the image

Mine was working OK earlier this morning, not at home atm so can't re-check. Yahoomail android app seems fine, if that helps, and I can connect to Xtra's pop3 server fine.

jaybeedee

64 posts

Master Geek
+1 received by user: 4

#891973 9-Sep-2013 11:02

Yep, also had intermittent problems on Friday. error reported was server rejected user name/password (but then as I recall it was because of Internal Server Error).

fahrenheit

757 posts

Ultimate Geek
+1 received by user: 33

#891975 9-Sep-2013 11:04

Had a client with this issue yesterday. No idea what the cause was, but they changed their password before calling me, so I never got the chance to see if it would have sorted itself out.

petes117

371 posts

Ultimate Geek
+1 received by user: 40

#891977 9-Sep-2013 11:06

I was getting that error the other day too. There was a Windows update for Outlook which I installed and has seemed to fix the problem for me so far

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

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Spark NZ

#891983 9-Sep-2013 11:17

http://www.telecom.co.nz/whatsnew/?f=network-status

Telecom Email Service Status:

Sep 09, 2013
Email service status

Welcome to Telecom Broadband Helpdesk. Telecom would like to advice of a known issue affecting some customers’ ability to send and receive email. Our Technicians are currently working to resolve this issue. Please hold the line to speak to one of our representatives. Alternatively, you can access your email via webmail located at webmail.xtra.co.nz. Thank you.

My views are my own, and may not necessarily represent those of my employer.

Stu

Hammered
8738 posts

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#892001 9-Sep-2013 11:50

cbrpilot: Telecom would like to advice of a

Advice? Should be advise. ;-)

It's been a problem (yet again) since about Friday (I think that's when I received the first report from a customer). Seems to have been sorted for some, but not all. I have an Xtra email account used solely to monitor progress when these issues arise and it's still having problems.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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Inphinity

2780 posts

Uber Geek
+1 received by user: 1184

#892011 9-Sep-2013 12:08

I really think Telecom should move their mail hosting back away from YoohooDoesItEverWork, but hey....

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

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Spark NZ

#892018 9-Sep-2013 12:16

If I had the access, I'd try and fix that typo, but alas I do not. Seeing as the message will likely change again as they fix the issue, I'll not harass the online team (yet!).

My views are my own, and may not necessarily represent those of my employer.