New Router Modem slow speeds

Forums › Spark New Zealand (including Skinny and BigPipe) › New Router Modem slow speeds

waikariboy

958 posts

Ultimate Geek
+1 received by user: 101

ID Verified

Trusted

#130905 2-Oct-2013 10:57

Got me a new Wireless/Router/ADSL Modem. Setup the xtra details, now im only getting 256Kps Downstream. Ideas?

Balm its gone!

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#906304 2-Oct-2013 10:59

How are you getting this figure?

waikariboy

958 posts

Ultimate Geek
+1 received by user: 101

ID Verified

Trusted

#906314 2-Oct-2013 11:08

From the Stats Screen on the Router, TP-Link TW-W8970. Thought this we strange, went to Telecom Speed Test and only get 0.38Mps.

Balm its gone!

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#906316 2-Oct-2013 11:09

Post modem line stats

waikariboy

958 posts

Ultimate Geek
+1 received by user: 101

ID Verified

Trusted

#906349 2-Oct-2013 11:49

Ok, dont know what i did, remove old setttings, rebooted, added settings in connected and now getting .93Mbps download from Telecom Speed Test site. Should be on ADSL2+ (in the middle of wellington CBD)

Balm its gone!

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#906358 2-Oct-2013 11:54

Forget about speedtest post modem line stats

waikariboy

958 posts

Ultimate Geek
+1 received by user: 101

ID Verified

Trusted

#906389 2-Oct-2013 12:42

Changed the DSL Modulation Type from ADSL2+ > ADSL2 > ADSL

Balm its gone!

Dyson

Shop now for Dyson appliances (affiliate link).

michaelmurfy

meow
13580 posts

Uber Geek
+1 received by user: 10910

Moderator

ID Verified

Trusted

Lifetime subscriber

#906391 2-Oct-2013 12:45

Where are you based? Also have you done an isolation test? Got a master filter installed?

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

waikariboy

958 posts

Ultimate Geek
+1 received by user: 101

ID Verified

Trusted

#906393 2-Oct-2013 12:48

michaelmurfy: Where are you based? Also have you done an isolation test? Got a master filter installed?

Wellington CDB, no master filter installed. Will try a isolation test.

Balm its gone!

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#906397 2-Oct-2013 12:51

Something is definitely wrong with your line here. Could be the modem, could be something else.
Are you able to post the stats from you "old" modem?

Also if you could advise of how your internal wiring is set up? E.g. how many jackpoints do you have? Are you using filters? Do you have any devices without filters? Are you using a phone extension chord to get to your modem?

My views are my own, and may not necessarily represent those of my employer.

Inphinity

2780 posts

Uber Geek
+1 received by user: 1184

#906431 2-Oct-2013 13:58

G.dmt is ADSL1. Does your new modem allow you to force ADSL2+ (G.992.5) - assume so as you imply you've set it to ADSL? What does at sync at in this case? What did your old modem sync at?

Coil

6614 posts

Uber Geek
+1 received by user: 2153
Inactive user

#906613 2-Oct-2013 19:30

Hi,

May sound strange but you could be plugging your phone into the Phone side of the filter.
I had an example of someone with a HG556a on the Vodafone Red Network. They got 256k down.

Cheers

Apple TV

Stream your favourite shows now on Apple TV (affiliate link).

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#906710 2-Oct-2013 21:14

TimA: Hi,

May sound strange but you could be plugging your phone into the Phone side of the filter.
I had an example of someone with a HG556a on the Vodafone Red Network. They got 256k down.

Cheers

A little bit late to this thread but If I was to guess at one possible cause this would also be it.

Plugging in the wrong side won't increase attenuation but depending on the quality of the filter will allow some low frequency stuff through which typically means you'll see upstream show a higher sync rate than downstream.

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#906922 3-Oct-2013 09:46

waikariboy, have you tried any of our suggestions yet?

My views are my own, and may not necessarily represent those of my employer.

waikariboy

958 posts

Ultimate Geek
+1 received by user: 101

ID Verified

Trusted

#907136 3-Oct-2013 14:13

Thanks for your imput, have try everything above and still not getting ADSL2 connection. The old modem was one from telecom and thought it could be that. I talked to Telecom and they have chorus looking at my line now, Will update when i hear back from them.

Here is a screen shot from my new modem.

Balm its gone!

waikariboy

958 posts

Ultimate Geek
+1 received by user: 101

ID Verified

Trusted

#907795 4-Oct-2013 11:38

Problem Solved, Don't know what telecom did, but this morning i got a call to restart my modem and away i went ADSL2. Thanks everyone for you input.

Balm its gone!