when did telecom start doing 2 year warrantys?

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richms

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#130958 3-Oct-2013 18:26

My s2 is dead and I'm just wondering when they did 2 years. I signed up on a 2 year term which was to expire in a couple of months.

Had hoped it would have lasted till the note 3 was available.

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dm2000

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#907373 3-Oct-2013 18:33

1st of June 2013. Have confirmation email from Telegistics

plambrechtsen

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#907376 3-Oct-2013 18:33

I've replied to your Facebook post. ;) I would ring up the mobile helpdesk on 0800 800 163 and ask them.

michaelmurfy

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#907386 3-Oct-2013 19:07

Maybe just acquire a cheap phone and wait patiently ;)

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richms

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#907421 3-Oct-2013 19:50

michaelmurfy: Maybe just acquire a cheap phone and wait patiently ;)

I have one, its called an htc-one-x and its the second biggest piece of crap. I have another 2, which are unusable which are 2 degrees smart touch silvers. Might just buy the note 2 to see me thru and get the 3 a few months after launch.

Richard rich.ms

1eStar

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#907524 3-Oct-2013 22:56

Why not just take the plunge for the note 3 now? Your s2 is trying to tell you something.
[url]http://store.telecom.co.nz/mobile/personal/phone-details/samsung-galaxy-note-3-black/?cid=sem_ao_mob_samsung_branded&gclid=CMj757iy-rkCFW9xQgodTEEAFA[url/]

nakedmolerat

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#907556 3-Oct-2013 23:46

note 3 is already out!

richms

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#907564 4-Oct-2013 00:22

Not from vodafone its not.

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NZVengeance

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#907610 4-Oct-2013 08:34

When I was working as a salesmen our warranty company pulled our mobile phone warranties for the following reason

"If a customer is on a contract with a telecommunications provider, the provider is obligated to provide that customer with a working phone for the period of the contract"

You could direct this to Telecom/Vodafone members here but that's what we were told.

My understanding from this was that if a repair falls outside of the Manufacturers warranty then it becomes telecom/Vodafone cost to fix the phone or provide you will an appropriate replacement so long as you are under term.

old3eyes

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#907613 4-Oct-2013 08:36

dm2000: 1st of June 2013. Have confirmation email from Telegistics

I bought my mother-in-law a Telecom Y300 in April and it came with a 2 year warranty..

Regards,

Old3eyes

NonprayingMantis

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#907615 4-Oct-2013 08:37

NZVengeance: When I was working as a salesmen our warranty company pulled our mobile phone warranties for the following reason

"If a customer is on a contract with a telecommunications provider, the provider is obligated to provide that customer with a working phone for the period of the contract"

You could direct this to Telecom/Vodafone members here but that's what we were told.

My understanding from this was that if a repair falls outside of the Manufacturers warranty then it becomes telecom/Vodafone cost to fix the phone or provide you will an appropriate replacement so long as you are under term.

that is an absolute load of rubbish IMO. the contract is for the network access, not the phone.

NZVengeance

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#907617 4-Oct-2013 08:42

You might very well be completely correct. I was just passing on what we were told. This is why I directed the customer to talk to Telecom and ask them.

perhaps they could do him a deal with a early resign and waive the ETCs.

Just saw this: http://www.consumer.org.nz/news/view/warranty-wrangles

"Telecom's Frans van Zoggel told us: “Telecom is totally committed to upholding our customer’s right under the CGA and we’re disappointed to hear about this incident, which does not reflect our policy on faulty mobile phones. I have personally apologised to Aimee.""

This seems to indicate that telecom are commited to fixing a phone under contract.
Correct me if you think I have misread this.

NonprayingMantis

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#907650 4-Oct-2013 08:58

NZVengeance: You might very well be completely correct. I was just passing on what we were told. This is why I directed the customer to talk to Telecom and ask them.

perhaps they could do him a deal with a early resign and waive the ETCs.

Just saw this: http://www.consumer.org.nz/news/view/warranty-wrangles

"Telecom's Frans van Zoggel told us: “Telecom is totally committed to upholding our customer’s right under the CGA and we’re disappointed to hear about this incident, which does not reflect our policy on faulty mobile phones. I have personally apologised to Aimee.""

This seems to indicate that telecom are commited to fixing a phone under contract.
Correct me if you think I have misread this.

the contract has nothing to do with it - the CGA requires that the handset must last a reasonable amount of time - and that is longer than 2 years. They would still have to fix it whether the phone was bought on contract or bought outright.

NZVengeance

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#907658 4-Oct-2013 09:01

That makes sense.

I wonder then why we were given that description. perhaps they individual from our warranty company was misinformed as to the core reason for the removal of extended warranties on phones.

NonprayingMantis

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#907660 4-Oct-2013 09:04

NZVengeance: That makes sense.

I wonder then why we were given that description. perhaps they individual from our warranty company was misinformed as to the core reason for the removal of extended warranties on phones.

probably. or he was just guessing.

Here's an example that should demonstrate why it is not the case:

Some banks give you a free ipad when you sign a mortgage with them for a 25 year term. It is ridiculous to imagine that the bank is therefore required to fix the ipad under warranty for that entire 25 year period.

richms

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#908096 4-Oct-2013 19:41

I am not under contract anymore because I was on a plan that couldnt have more data added to it, and I was better served paying out the disconnection cost and using a prepay mobile data plan from another provider, but the fact it was sold with a 2 year plan means that they should have expected it to last 2 years at least I suppose.

Richard rich.ms