Has anyone tried the new 123 Telecom automated service? It does actually work quite well but it takes a bit to get through the options it certainly feels odd talking to a virtual operator. I had a fault with my phone went through the options, after waiting 10 minutes I had to hang up to take another call. I then phoned 123 and rather than going through the process again I simply pressed '0' about 7 times. Hey presto a real, live operator answered immediately!