Telecom MMS down??

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom MMS down??

old3eyes

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#133764 1-Nov-2013 14:44

Haven't used MMS much since I got WhatsApp but went to use it today and I can't send or receive. We all have Telecom fones here at work and none of us can do it.

Tried sending from 2D and skinny to each other OK but not to or from Telecom. Just get "downloading " and "sending" when we try..

Have a APNs changed with LTE coming on stream soon??

Regards,

Old3eyes

johnr

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#925736 1-Nov-2013 14:47

APN for MMS would not change

plambrechtsen

1948 posts

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#925751 1-Nov-2013 14:59

The existing APNs won't be changing and there are a few new APNs that are being added.

Nothing reported from what I can see but I suggest you log a case with the mobile helpdesk on 0800 800 163 so they can see what's going on.

You can try sending a message from here: http://mmsgallery.telecom.co.nz/

See if that shows any of the MMS's you've sent or received.

old3eyes

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#925786 1-Nov-2013 15:26

Peter,

It shows them all in my inbox, all 18 of them.. Sent one to my wife's fone and see two in her in box as well. The one I sent 30 minutes ago and one from Oct 23.

Edit. Just checked on of the guys accounts here and same thing. It's in his inbox but no notification or delivery to his fone..

Regards,

Old3eyes

old3eyes

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#925794 1-Nov-2013 15:31

Interesting that the time stamps on all these messages show Oct 31st rather than Nov 01

Regards,

Old3eyes

old3eyes

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#925810 1-Nov-2013 15:51

Peter.
I sent you a MMS to your work cell fone about 30 minutes ago from a spare 2Degrees fone I have here..

Regards,

Old3eyes

plambrechtsen

1948 posts

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#925819 1-Nov-2013 16:05

old3eyes: Peter.
I sent you a MMS to your work cell fone about 30 minutes ago from a spare 2Degrees fone I have here..

I'm looking into this now...

Edit: It's been logged as a fault at 15:24. You can get yourself added onto the master ticket, or I can update folks when it's fixed.

old3eyes

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#925858 1-Nov-2013 16:46

plambrechtsen:
old3eyes: Peter.
I sent you a MMS to your work cell fone about 30 minutes ago from a spare 2Degrees fone I have here..

I'm looking into this now...

Edit: It's been logged as a fault at 15:24. You can get yourself added onto the master ticket, or I can update folks when it's fixed.

Thanx Peter,

Just update us here will be OK.. :-)

Have a relaxing weekend..

Regards,

Old3eyes

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ubernoob

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#925904 1-Nov-2013 17:49

plambrechtsen:
old3eyes: Peter.
I sent you a MMS to your work cell fone about 30 minutes ago from a spare 2Degrees fone I have here..

I'm looking into this now...

Edit: It's been logged as a fault at 15:24. You can get yourself added onto the master ticket, or I can update folks when it's fixed.

Looong shot. Do you think this issue may be affecting my Phone. issues with MMS since I signed up 13 Oct

Will send you a PM

old3eyes

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#926228 2-Nov-2013 12:26

Thanx Peter. All is well again this morning . Could I hazard a guess and ask was there a MMS port block on Telecom's network somewhere as Skinny was the same when I tested from a Skinny fone yesterday afternoon.. ??

Regards,

Old3eyes

ubernoob

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#926260 2-Nov-2013 14:08

ubernoob:
plambrechtsen:
old3eyes: Peter.
I sent you a MMS to your work cell fone about 30 minutes ago from a spare 2Degrees fone I have here..

I'm looking into this now...

Edit: It's been logged as a fault at 15:24. You can get yourself added onto the master ticket, or I can update folks when it's fixed.

Looong shot. Do you think this issue may be affecting my Phone. issues with MMS since I signed up 13 Oct

Will send you a PM

Ah ha, whatever was done has enabled my phone as well. Please ignore the PM

Thanks

plambrechtsen

1948 posts

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#926266 2-Nov-2013 14:33

I didn't read my work alert emails but it got sorted out last night at 9:45pm.. so glad everyone is now sorted.

stevenz

2802 posts

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#927185 4-Nov-2013 19:36

Ah, good, I was having issues last week sending MMS's, figured it was my messaging app playing up. Guess not!

@KnightNZ