Moving to Telecom

Forums › Spark New Zealand (including Skinny and BigPipe) › Moving to Telecom

shk292

2395 posts

Uber Geek

Lifetime subscriber

#133771 1-Nov-2013 17:09

Well, I got sick of the terrible 2degrees signal in my office so have decided to give Telecom a try - partly tempted by the WiFi offer also. Not cutting my ties with 2d yet though.
My first annoyance was getting a SIM - retrospectively, I should have just gone into Dick Smith's, but as I was on the Telecom website, I ordered one there. Ordered on 17 Oct, partly because I was sailing the next week and wanted to test coverage at sea. No luck. No delivery made until 30 Oct, when I receive a "card to call" from the courier. A bit puzzling, because surely for a SIM, worth just $5, you would just put it in the post. Anyway, today I go to the Post Office to collect my SIM - only 15 days since I ordered - and think it must be the wrong box. (My work BB in the picture for scale)

So, not a good start really and am totally amazed that a company with this sort of logistics system can make a profit. Next step is to put the SIM in my phone and see how it works for the next couple of weeks - fingers crossed

1 | 2

222 posts

Master Geek

Trusted

#925912 1-Nov-2013 17:55

Hi there,

Sorry you've had a bit of a rough experience so far. We have very recently switched dispatchers for our products and there have been a few hick ups such as exceptionally large boxes (suffice to say this is not the largest box I have seen for a SIM only delivery) and delays in delivery due to internal systems not meshing quite how they were intended among a few other things.
Hopefully your experience from here is much smoother and if there are any other issues feel free to let me know and I'll do my best to resolve them

Sharesies kids

Affiliate link

Affiliate link: Free kids accounts - trade shares and funds (NZ, US) with Sharesies.

shk292

2395 posts

Uber Geek

Lifetime subscriber

#925957 1-Nov-2013 19:28

Yyrael: Hi there,

Sorry you've had a bit of a rough experience so far. We have very recently switched dispatchers for our products and there have been a few hick ups such as exceptionally large boxes (suffice to say this is not the largest box I have seen for a SIM only delivery) and delays in delivery due to internal systems not meshing quite how they were intended among a few other things.
Hopefully your experience from here is much smoother and if there are any other issues feel free to let me know and I'll do my best to resolve them

Thanks - the good news is that network performance is really good at my home, will have to wait until Monday to test in the office

firewire

107 posts

Master Geek

#925958 1-Nov-2013 19:28

I ordered a SIM for my ipad and it was delivered two days later and at just the right time (Saturday morning). Switched ADSL as well and while it wasn't working on switchover it was fixed the next day pretty quick.

shk292

2395 posts

Uber Geek

Lifetime subscriber

#930011 9-Nov-2013 14:54

Yyrael: Hi there,

Sorry you've had a bit of a rough experience so far. We have very recently switched dispatchers for our products and there have been a few hick ups such as exceptionally large boxes (suffice to say this is not the largest box I have seen for a SIM only delivery) and delays in delivery due to internal systems not meshing quite how they were intended among a few other things.
Hopefully your experience from here is much smoother and if there are any other issues feel free to let me know and I'll do my best to resolve them

So the next question:

I've had the SIM online for just over a week and am pleased with the network - much better performance in my office

I now want to transfer my number across from 2degrees (and take advantage of the $60 credit offer), but having checked the telecom website and used live chat with "Marty", it appears that I need to buy another SIM to do this. So, before I start another lengthy SIM delivery saga, can someone at Telecom confirm whether this is the case or whether my 2degrees number can be transferred to my existing Telecom SIM?

Thank you

Yyrael

222 posts

Master Geek

Trusted

#930622 11-Nov-2013 11:55

shk292:
Yyrael: Hi there,

Sorry you've had a bit of a rough experience so far. We have very recently switched dispatchers for our products and there have been a few hick ups such as exceptionally large boxes (suffice to say this is not the largest box I have seen for a SIM only delivery) and delays in delivery due to internal systems not meshing quite how they were intended among a few other things.
Hopefully your experience from here is much smoother and if there are any other issues feel free to let me know and I'll do my best to resolve them

So the next question:

I've had the SIM online for just over a week and am pleased with the network - much better performance in my office

I now want to transfer my number across from 2degrees (and take advantage of the $60 credit offer), but having checked the telecom website and used live chat with "Marty", it appears that I need to buy another SIM to do this. So, before I start another lengthy SIM delivery saga, can someone at Telecom confirm whether this is the case or whether my 2degrees number can be transferred to my existing Telecom SIM?

Thank you

Call 123, give them your current telecom number and tell them you want to transfer the 2 degrees number across, they'll need to disconnect your current Telecom number and then will port the 2 degrees number onto your existing Telecom SIM (the Telcom sim will be down while they request the number and action the change). If you prefer PM me a time and contact details and I will have someone call you to sort it.

Yabanize

2337 posts

Uber Geek

#930655 11-Nov-2013 12:37

Yyrael:
shk292:
Yyrael: Hi there,

Sorry you've had a bit of a rough experience so far. We have very recently switched dispatchers for our products and there have been a few hick ups such as exceptionally large boxes (suffice to say this is not the largest box I have seen for a SIM only delivery) and delays in delivery due to internal systems not meshing quite how they were intended among a few other things.
Hopefully your experience from here is much smoother and if there are any other issues feel free to let me know and I'll do my best to resolve them

So the next question:

I've had the SIM online for just over a week and am pleased with the network - much better performance in my office

I now want to transfer my number across from 2degrees (and take advantage of the $60 credit offer), but having checked the telecom website and used live chat with "Marty", it appears that I need to buy another SIM to do this. So, before I start another lengthy SIM delivery saga, can someone at Telecom confirm whether this is the case or whether my 2degrees number can be transferred to my existing Telecom SIM?

Thank you

Call 123, give them your current telecom number and tell them you want to transfer the 2 degrees number across, they'll need to disconnect your current Telecom number and then will port the 2 degrees number onto your existing Telecom SIM (the Telcom sim will be down while they request the number and action the change). If you prefer PM me a time and contact details and I will have someone call you to sort it.

Is the $60 offer still going?

shk292

2395 posts

Uber Geek

Lifetime subscriber

#930666 11-Nov-2013 13:04

Yyrael:
shk292:
Yyrael: Hi there,

Sorry you've had a bit of a rough experience so far. We have very recently switched dispatchers for our products and there have been a few hick ups such as exceptionally large boxes (suffice to say this is not the largest box I have seen for a SIM only delivery) and delays in delivery due to internal systems not meshing quite how they were intended among a few other things.
Hopefully your experience from here is much smoother and if there are any other issues feel free to let me know and I'll do my best to resolve them

So the next question:

I've had the SIM online for just over a week and am pleased with the network - much better performance in my office

I now want to transfer my number across from 2degrees (and take advantage of the $60 credit offer), but having checked the telecom website and used live chat with "Marty", it appears that I need to buy another SIM to do this. So, before I start another lengthy SIM delivery saga, can someone at Telecom confirm whether this is the case or whether my 2degrees number can be transferred to my existing Telecom SIM?

Thank you

Call 123, give them your current telecom number and tell them you want to transfer the 2 degrees number across, they'll need to disconnect your current Telecom number and then will port the 2 degrees number onto your existing Telecom SIM (the Telcom sim will be down while they request the number and action the change). If you prefer PM me a time and contact details and I will have someone call you to sort it.

Thanks - I will give that a try

shk292

2395 posts

Uber Geek

Lifetime subscriber

#930668 11-Nov-2013 13:06

Yabanize:
Yyrael:
shk292:
Yyrael: Hi there,

Sorry you've had a bit of a rough experience so far. We have very recently switched dispatchers for our products and there have been a few hick ups such as exceptionally large boxes (suffice to say this is not the largest box I have seen for a SIM only delivery) and delays in delivery due to internal systems not meshing quite how they were intended among a few other things.
Hopefully your experience from here is much smoother and if there are any other issues feel free to let me know and I'll do my best to resolve them

So the next question:

I've had the SIM online for just over a week and am pleased with the network - much better performance in my office

I now want to transfer my number across from 2degrees (and take advantage of the $60 credit offer), but having checked the telecom website and used live chat with "Marty", it appears that I need to buy another SIM to do this. So, before I start another lengthy SIM delivery saga, can someone at Telecom confirm whether this is the case or whether my 2degrees number can be transferred to my existing Telecom SIM?

Thank you

Call 123, give them your current telecom number and tell them you want to transfer the 2 degrees number across, they'll need to disconnect your current Telecom number and then will port the 2 degrees number onto your existing Telecom SIM (the Telcom sim will be down while they request the number and action the change). If you prefer PM me a time and contact details and I will have someone call you to sort it.

Is the $60 offer still going?

it is, according to their website anyway http://www.telecom.co.nz/mobile/mobile/plansandpricing/prepaid/switchnow/

$60 Prepaid credit offer

Telecom terms, conditions and charges apply. $60 Prepaid credit offer is available to non Telecom WiFi users who registered for WiFi before 23rd October 2013 and port their number online from another mobile provider.
Prepaid offer is available from 23 October to 6 December 2013 or while promotional SIMs last.
Limit of 3 SIMs per delivery address.
The $60 credit will take 48 hours to appear on your account
$60 Prepaid credit offer not available to customers that purchase a prepaid device online.

jonb

1675 posts

Uber Geek

Trusted

#930686 11-Nov-2013 13:52

shk292:
Yabanize:
Yyrael:
shk292:
Yyrael: Hi there,

Sorry you've had a bit of a rough experience so far. We have very recently switched dispatchers for our products and there have been a few hick ups such as exceptionally large boxes (suffice to say this is not the largest box I have seen for a SIM only delivery) and delays in delivery due to internal systems not meshing quite how they were intended among a few other things.
Hopefully your experience from here is much smoother and if there are any other issues feel free to let me know and I'll do my best to resolve them

So the next question:

I've had the SIM online for just over a week and am pleased with the network - much better performance in my office

I now want to transfer my number across from 2degrees (and take advantage of the $60 credit offer), but having checked the telecom website and used live chat with "Marty", it appears that I need to buy another SIM to do this. So, before I start another lengthy SIM delivery saga, can someone at Telecom confirm whether this is the case or whether my 2degrees number can be transferred to my existing Telecom SIM?

Thank you

Call 123, give them your current telecom number and tell them you want to transfer the 2 degrees number across, they'll need to disconnect your current Telecom number and then will port the 2 degrees number onto your existing Telecom SIM (the Telcom sim will be down while they request the number and action the change). If you prefer PM me a time and contact details and I will have someone call you to sort it.

Is the $60 offer still going?

it is, according to their website anyway http://www.telecom.co.nz/mobile/mobile/plansandpricing/prepaid/switchnow/
$60 Prepaid credit offer

Telecom terms, conditions and charges apply. $60 Prepaid credit offer is available to non Telecom WiFi users who registered for WiFi before 23rd October 2013 and port their number online from another mobile provider.
Prepaid offer is available from 23 October to 6 December 2013 or while promotional SIMs last.
Limit of 3 SIMs per delivery address.
The $60 credit will take 48 hours to appear on your account
$60 Prepaid credit offer not available to customers that purchase a prepaid device online.

Thanks for that, I couldn't find those terms and conditions on that link, but found it here: http://help.telecom.co.nz/app/answers/detail/a_id/30677 . Assuming there are still promotional SIMs left, and you registered for the w-fi hotspot already.

Yyrael

222 posts

Master Geek

Trusted

#930695 11-Nov-2013 14:04

shk292:
Yyrael:
shk292:
Yyrael: Hi there,

Sorry you've had a bit of a rough experience so far. We have very recently switched dispatchers for our products and there have been a few hick ups such as exceptionally large boxes (suffice to say this is not the largest box I have seen for a SIM only delivery) and delays in delivery due to internal systems not meshing quite how they were intended among a few other things.
Hopefully your experience from here is much smoother and if there are any other issues feel free to let me know and I'll do my best to resolve them

So the next question:

I've had the SIM online for just over a week and am pleased with the network - much better performance in my office

I now want to transfer my number across from 2degrees (and take advantage of the $60 credit offer), but having checked the telecom website and used live chat with "Marty", it appears that I need to buy another SIM to do this. So, before I start another lengthy SIM delivery saga, can someone at Telecom confirm whether this is the case or whether my 2degrees number can be transferred to my existing Telecom SIM?

Thank you

Call 123, give them your current telecom number and tell them you want to transfer the 2 degrees number across, they'll need to disconnect your current Telecom number and then will port the 2 degrees number onto your existing Telecom SIM (the Telcom sim will be down while they request the number and action the change). If you prefer PM me a time and contact details and I will have someone call you to sort it.

Thanks - I will give that a try

Sorry quick note to that, with the $60 it has to be done online so you'll need to submit a request to have it done. Just note what I've said above in the additional comments section.

shk292

2395 posts

Uber Geek

Lifetime subscriber

#930698 11-Nov-2013 14:12

Yyrael:
shk292:
Yyrael:
shk292:
Yyrael: Hi there,

Sorry you've had a bit of a rough experience so far. We have very recently switched dispatchers for our products and there have been a few hick ups such as exceptionally large boxes (suffice to say this is not the largest box I have seen for a SIM only delivery) and delays in delivery due to internal systems not meshing quite how they were intended among a few other things.
Hopefully your experience from here is much smoother and if there are any other issues feel free to let me know and I'll do my best to resolve them

So the next question:

I've had the SIM online for just over a week and am pleased with the network - much better performance in my office

I now want to transfer my number across from 2degrees (and take advantage of the $60 credit offer), but having checked the telecom website and used live chat with "Marty", it appears that I need to buy another SIM to do this. So, before I start another lengthy SIM delivery saga, can someone at Telecom confirm whether this is the case or whether my 2degrees number can be transferred to my existing Telecom SIM?

Thank you

Call 123, give them your current telecom number and tell them you want to transfer the 2 degrees number across, they'll need to disconnect your current Telecom number and then will port the 2 degrees number onto your existing Telecom SIM (the Telcom sim will be down while they request the number and action the change). If you prefer PM me a time and contact details and I will have someone call you to sort it.

Thanks - I will give that a try

Sorry quick note to that, with the $60 it has to be done online so you'll need to submit a request to have it done. Just note what I've said above in the additional comments section.

I'm thinking I might just order a new SIM to be safe, it's only $5. And I could do with a box to pack my old dishwasher in

Yyrael

222 posts

Master Geek

Trusted

#930731 11-Nov-2013 14:50

shk292:
Yyrael:
shk292:
Yyrael:
shk292:
Yyrael: Hi there,

Sorry you've had a bit of a rough experience so far. We have very recently switched dispatchers for our products and there have been a few hick ups such as exceptionally large boxes (suffice to say this is not the largest box I have seen for a SIM only delivery) and delays in delivery due to internal systems not meshing quite how they were intended among a few other things.
Hopefully your experience from here is much smoother and if there are any other issues feel free to let me know and I'll do my best to resolve them

So the next question:

I've had the SIM online for just over a week and am pleased with the network - much better performance in my office

I now want to transfer my number across from 2degrees (and take advantage of the $60 credit offer), but having checked the telecom website and used live chat with "Marty", it appears that I need to buy another SIM to do this. So, before I start another lengthy SIM delivery saga, can someone at Telecom confirm whether this is the case or whether my 2degrees number can be transferred to my existing Telecom SIM?

Thank you

Call 123, give them your current telecom number and tell them you want to transfer the 2 degrees number across, they'll need to disconnect your current Telecom number and then will port the 2 degrees number onto your existing Telecom SIM (the Telcom sim will be down while they request the number and action the change). If you prefer PM me a time and contact details and I will have someone call you to sort it.

Thanks - I will give that a try

Sorry quick note to that, with the $60 it has to be done online so you'll need to submit a request to have it done. Just note what I've said above in the additional comments section.

I'm thinking I might just order a new SIM to be safe, it's only $5. And I could do with a box to pack my old dishwasher in

Fair warning the box problem may have been fixed so I cannot guarantee a dish washer sized box. However order now and you've probably got a 1/16 chance to get one :)

Batman

Mad Scientist
28013 posts

Uber Geek

Trusted

Lifetime subscriber

#930808 11-Nov-2013 16:03

if you ordered a sim now, how do you beat the deadline of must register for wifi by 23rd Oct???

Involuntary autocorrect in operation on mobile device. Apologies in advance.

shk292

2395 posts

Uber Geek

Lifetime subscriber

#930916 11-Nov-2013 17:41

joker97: if you ordered a sim now, how do you beat the deadline of must register for wifi by 23rd Oct???

Either use a time machine or work on the assumption that you already registered. I think the point of the $60 offer is that non-telecom customers tried the wifi and like it so much they move to Telecom

shk292

2395 posts

Uber Geek

Lifetime subscriber

#930919 11-Nov-2013 17:47

So the saga continues. I decide to buy another new SIM online. Enter all the details, including SIM number which involved downloading an app. Get as far as the payment screen, enter card details, hit pay and get the friendly message "Unable to resolve the server's DNS address". When it happened the first time at work I assumed it was due to our paranoid IT security, but now happened twice at home so probably not
Anyway, the nice rep on Live Chat has promised to email me about it but still not filled with confidence with Telecom. This is almost too difficult

1 | 2