Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




16 posts

Geek
+1 received by user: 2

Subscriber

Topic # 136721 6-Dec-2013 17:52
Send private message

Hi, I have a parallel imported Galaxy Note 3 SM-N9005 that I bought on TradeMe. It’s supposed to be 4G compatible but it won’t connect to Telecom’s 4G network. I took it into their store in central Wellington and they scratched their heads and said the device didn’t seem to be able to pick up their network. It’s on HSPA+  It’s in their system as not compatible, but they say it’s the device that’s reporting that. The Note 3 should be compatible for this network even if it’s parallel imported.

 

I tried a Vodafone sim and it connected to LTE, so the phone definitely has the capability, but still puzzled why it won’t connect to Telecom. Are Vodafone and Telecom's LTE networks that different? As far as I can tell they're both 1800Mhz band 3. I could just switch to Vodafone but I'd prefer not to.

 

Any ideas? Thanks.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 946707 6-Dec-2013 17:55
Send private message

TelecomNZ and VodafoneNZ use band3 1800Mhz



Stu

Hammered
5168 posts

Uber Geek
+1 received by user: 1136

Moderator
Trusted
Lifetime subscriber

  Reply # 946708 6-Dec-2013 17:57
Send private message

I'm sure Telecom checked this, but are you sure you have a 4G SIM from Telecom and not an older SIM?

 
 
 
 




16 posts

Geek
+1 received by user: 2

Subscriber

  Reply # 946709 6-Dec-2013 17:59
Send private message

Yeah it has a 4G sim.

3899 posts

Uber Geek
+1 received by user: 1616

Subscriber

  Reply # 946712 6-Dec-2013 18:08
Send private message

Better 4G coverage on Vodafone anyway lol :p

I suppose if it connects to Vodafone it isn't on the blacklist that they share so it can't be that (or could it?).

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 946715 6-Dec-2013 18:09
Send private message

It would not connect to 3G if the IMEI was Blacklisted



16 posts

Geek
+1 received by user: 2

Subscriber

  Reply # 946716 6-Dec-2013 18:14
Send private message

So if Vodafone and Telecom's LTE networks are both 1800MHz and band 3, and the device sees LTE on Vodafone but not Telecom seems to exclude the device and point to some Telecom issue?

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 946717 6-Dec-2013 18:26
Send private message

Can't be handset



16 posts

Geek
+1 received by user: 2

Subscriber

  Reply # 946718 6-Dec-2013 18:27
Send private message

Thanks :)

91 posts

Master Geek
+1 received by user: 24

Trusted
Spark NZ
Lifetime subscriber

  Reply # 946725 6-Dec-2013 19:10
Send private message

With the Telecom SIM, under network selection do you get the option for 4G / LTE (as well as UMTS / WCDMA) ?




My comments and remarks are not necessarily of my employer.

14631 posts

Uber Geek
+1 received by user: 2719

Trusted
Subscriber

  Reply # 946727 6-Dec-2013 19:14
Send private message

Call me a master of stating the obvious here, but if you can't get it sorted on Telecom just port to Vodafone. I've been a customer of all the telcos, all do a good job overall.



16 posts

Geek
+1 received by user: 2

Subscriber

  Reply # 946808 6-Dec-2013 22:06
Send private message

gajan: With the Telecom SIM, under network selection do you get the option for 4G / LTE (as well as UMTS / WCDMA) ?


In the network mode setting with Telecom it doesn't have the LTE / 4G option, whereas with Vodafone it does.

Will switch to Vodafone if can't get it sorted with Telecom on Monday, it's sort of a dealbreaker for this phone.

91 posts

Master Geek
+1 received by user: 24

Trusted
Spark NZ
Lifetime subscriber

  Reply # 946840 6-Dec-2013 23:32
Send private message

sacxnz:
gajan: With the Telecom SIM, under network selection do you get the option for 4G / LTE (as well as UMTS / WCDMA) ?


In the network mode setting with Telecom it doesn't have the LTE / 4G option, whereas with Vodafone it does.

Will switch to Vodafone if can't get it sorted with Telecom on Monday, it's sort of a dealbreaker for this phone.


Sounds like that's the problem - the phone's android OS/ROM doesn't have Telecom 4G enabled on it. You can wait till the next ROM update comes for your phone, or update it manually (not officially sanctioned by anyone) to a Telecom Note3 ROM.




My comments and remarks are not necessarily of my employer.

3744 posts

Uber Geek
+1 received by user: 785

Lifetime subscriber

  Reply # 946937 7-Dec-2013 08:46
Send private message

There is an app in the Play Store called 'LTE Setting' that gives access to a radio settings page (same as *#*#4636#*#* on dial pad). It comes with a warning about not changing other settings on your phone in case you brick it. But I used it on my HTC One to test whether 4G was working prior to the Telecom ROM update that enabled it properly. So with a 'use it at your own risk' warning, you may be able to verify Telecom 4G. There is a discussion about this in the Telecom 4G launch thread..




Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.



16 posts

Geek
+1 received by user: 2

Subscriber

  Reply # 946974 7-Dec-2013 10:58
Send private message


Because it's parallel imported when the next ROM update comes out would it know to get a Telecom enabled version of the ROM? Are the ROMs coming out relatively frequently or is it likely to be a few months before it comes out? I think I read somewhere that Android 4.4 was coming to the Note 3 in the new year, although these timelines are all pretty speculative.



16 posts

Geek
+1 received by user: 2

Subscriber

  Reply # 946977 7-Dec-2013 11:01
Send private message

Dingbatt: There is an app in the Play Store called 'LTE Setting' that gives access to a radio settings page (same as *#*#4636#*#* on dial pad). It comes with a warning about not changing other settings on your phone in case you brick it. But I used it on my HTC One to test whether 4G was working prior to the Telecom ROM update that enabled it properly. So with a 'use it at your own risk' warning, you may be able to verify Telecom 4G. There is a discussion about this in the Telecom 4G launch thread..


thanks, I'll check that thread out, I did see that app but the inability to revert back seemed a little final :)

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.