Telecom 4G SIM requester website doesn't work

Forums › Spark New Zealand › Telecom 4G SIM requester website doesn't work

timmmay

14656 posts

Uber Geek
+1 received by user: 2726

Trusted

Subscriber

Topic # 136803 9-Dec-2013 14:38

I got an email from Telecom inviting me to register for a 4G SIM. I clicked the link which took me to

http://store.telecom.co.nz/mobile/4g/?cid=em274d

I entered my phone number (which starts 021), chose my phone type, and it sent me to this page

http://store.telecom.co.nz/mobile/4g/4g

Which says "Sorry, we could not find the page you were looking for."

How about Telecom fix this up then send the email out to everyone again to let them know when it's working.

Separate question: is there any downside to this SIM type? Either inside NZ or roaming?

heavenlywild

3621 posts

Uber Geek
+1 received by user: 174

Trusted

Reply # 948088 9-Dec-2013 14:40

The quickest way is to chat with them on the phone or online. I registered via the form and didn't receive my SIM.

timmmay

14656 posts

Uber Geek
+1 received by user: 2726

Trusted

Subscriber

Reply # 948091 9-Dec-2013 14:45

Yeah but I can do online requests more easily at work than calling up.

heavenlywild

3621 posts

Uber Geek
+1 received by user: 174

Trusted

Reply # 948157 9-Dec-2013 15:35

timmmay: Yeah but I can do online requests more easily at work than calling up.

Use the online chat function as I mentioned above. It's so much easier and quicker. I got my SIM 2 days after chatting online.

eXDee

4025 posts

Uber Geek
+1 received by user: 1076

Trusted

Reply # 948158 9-Dec-2013 15:36

I did this a day or two ago and it worked fine.

timmmay

14656 posts

Uber Geek
+1 received by user: 2726

Trusted

Subscriber

Reply # 948163 9-Dec-2013 15:39

I tried another link in the email, it took me to a generic 4G page, which had a link to get a 4G SIM. I clicked it, went through, and it worked. I didn't submit it because by then I was on the phone, and because HW above said the online form didn't work.

The phone call took 15 minutes, 90% of it waiting on hold, part music part a variety of ringing tones. That's why doing things online is easier.

gajan

91 posts

Master Geek
+1 received by user: 24

Trusted

Spark NZ

Lifetime subscriber

Reply # 948256 9-Dec-2013 18:36

Separate question: is there any downside to this SIM type? Either inside NZ or roaming?

Roaming - no difference. As noted in some of the other threads not all of our APNs have been enabled for 4G yet, or if you have any Gen-i services you will need to talk to your account manager about this.

My comments and remarks are not necessarily of my employer.

daparrot

86 posts

Master Geek
+1 received by user: 23

Subscriber

Reply # 948273 9-Dec-2013 19:38

The sim upgrade request page worked fine for me
I was totally impress on how quick and effortless the whole upgrade to a 4G sim was

Bruce

funnyfela

291 posts

Ultimate Geek
+1 received by user: 29

Reply # 950703 11-Dec-2013 22:47

Didn't work for me the day the email arrived and still doesn't :/

If you have to run heating in winter, you don’t own enough computers.