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Forums › Spark New Zealand › VDSL2 user name


146 posts

Master Geek


# 136805 9-Dec-2013 15:00
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Hi all,

I have a query about the user name that should be used on a Draytek VDSL2 modem.

My customer has a static IP and runs Exchange on their server. Previous ADSL modem had xxxxx.xadsl@xtra.co.nz as user name. Is that required for the VDSL2 credentials too?

The Telecom website hints that user@xtrabb.co.nz is the one to use...

Thanks

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719 posts

Ultimate Geek

Trusted
Spark NZ

  # 948133 9-Dec-2013 15:06
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Either of the two you supply will work.




My views are my own, and may not necessarily represent those of my employer.



146 posts

Master Geek


  # 948147 9-Dec-2013 15:17
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Thanks very much. Would you also be able to check something relating to the SMTP service on that account. Can I PM you?

No worries if not - I can always go via the normal 'faults' line.

 
 
 
 


719 posts

Ultimate Geek

Trusted
Spark NZ

  # 948164 9-Dec-2013 15:40
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Yes, you can PM me and I can do my best to try to assist - I have read access to many things, but not write! :)




My views are my own, and may not necessarily represent those of my employer.

1948 posts

Uber Geek
Inactive user


  # 948224 9-Dec-2013 17:03
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If you do it online or ring the broadband helpdesk on 0800 225598 you can get SMTP Port 25 unblocked or blocked. As that isn't controlled by your username anymore. It's based off the network configuration.

222 posts

Master Geek

Trusted

  # 948232 9-Dec-2013 17:24
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plambrechtsen: If you do it online or ring the broadband helpdesk on 0800 225598 you can get SMTP Port 25 unblocked or blocked. As that isn't controlled by your username anymore. It's based off the network configuration.


Or you can PM and I can do unblock port 25 heh, ALL THE TELECOM ASSISTANCE

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