Well, I moved to Skinny a few months ago with a $2 sim, all was good for me (got the 1st $16 stretch free and with 1000 skinny to skinny mins per month free too). So I think it is a good time to get a $2 sim for my wife, who is already on skinny, and get the $16 combo, so that she can have the 1000 skinny to skinny mins free two.

Well, that was my wishful thinking...

So, here was what I did:

 

1. bought a $2 sim on skinny.co.nz.  Sweet, no problem, got it delivered to office.
2. I read the instruction three times.  It said she (I) should not active the card, but login to skinny.co.nz to do a SIM swap instead.
3. I logged on as her, do a SIM swap online.  The portal said put the new SIM card to the phone and wait for 10 mins for a notification SMS to indicate its done.
4. After more than 10 mins, no text.  However, I can call her (the new SIM card in her phone), and text her, so all seems good.
5. Because it is night time, I gave her all the instruction needed for her to call 0800 4 SKINNY this morning.  She understood what needs to be done.
6. This morning, she called skinny after 25mins on hold.  Old weekly addon and combo cancelled by staff.  Sweet.  New $16 stretch added (not free, as per the T&C because she is not porting a number to Skinny), sweet.  Operator said it will take 1 hour for the 1000 skinny to skinny mins bonus to kick in.  This was around 2:30 pm today (Dec 10)
7. More than an hour later, the bonus did not show up.  So she called at around 4:30 pm again.
8. The operator seems to confused with all the free $16 stuff vs the 1000 free mins stuff.  Anyway, promised to call back by her manager at 17:30.
9. No phone call as of now (18:10), and no bonus add on.

Paul / Mr Skinny, can you help?  Please...