Xtramail - Content blocked security certificate error in IE

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zebis

56 posts

Master Geek
+1 received by user: 8

#138023 17-Dec-2013 11:06

Hi all,

I have a user that has issues opening attachments using the Xtramail/Yahoo Webmail page.

Every time they open the first attachment for that browser session, IE10 reports that content is blocked due to security certificate errors.
You can click allow, but the page refreshes and you have to dig through your emails again to re-open the attachment. It opens on the second attempt.
This happens on more than one machine with IE (the user prefers to use IE)

I have checked the date/time, cleared SSL state but the same result.

I don't have an xtra account but I am curious to know if this happens for anyone else that uses IE & Xtramail webportal?

Cheers,

Matt

gehenna

8667 posts

Uber Geek
+1 received by user: 3883

Moderator

Trusted

Lifetime subscriber

#953600 17-Dec-2013 11:19

Add Xtra mail to the trusted sites?

zebis

56 posts

Master Geek
+1 received by user: 8

#953611 17-Dec-2013 11:24

Hi,

Yes also added to trusted sites but IE always blocks if there is a certificate error regardless if its trusted or not. Unless the attachment is hosted on a different site?
I can't actually see the link (possibly JavaScript) and I don't have an account to test/try.

Matt

Kraven

738 posts

Ultimate Geek
+1 received by user: 190

#953614 17-Dec-2013 11:31

Seen this a few times the past couple of weeks. The following seems to cure it for us:

1) Ensure their shortcut is http://mail.yahoo.co.nz or http://webmail.xtra.co.nz
2) When logged into Yahoo go into options (the cog in the top right of the Yahoo page) / Mail Options / General and towards the bottom there is a SSL setting – turn that on.

Hope this helps.

zebis

56 posts

Master Geek
+1 received by user: 8

#953677 17-Dec-2013 12:38

Thanks Kraven

Looks like its the shortcut causing the issues. End users tend to drag and drop shortcuts to their favourite bar (as most would), but in this case it seems to show certificate issues.

I had to delete all the trusted sites related to this site as if you start at webmail.xtra.co.nz you end up with redirect prompts as you are being referred to a trusted site.

However now it works fine - manually edit/create bookmark to webmail.xtra.co.nz, don't use the URL after you have logged in.