New Telecom Galaxy S4 no 4G menu option?

Forums › Spark New Zealand (including Skinny and BigPipe) › New Telecom Galaxy S4 no 4G menu option?

Disrespective

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#138122 20-Dec-2013 14:29

I have a new Galaxy S4 (bought from Warehouse Stationary) here that i'm setting up before xmas and i've done all the updates but it doesn't show 4G as an option in the settings and the *#*#4636#*#* code won't even enable anything.

Any clues? Or am I missing something obvious?

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#955505 20-Dec-2013 14:32

Is it running 4.3?

Settings > More > About Device > Check android Version.

I think the 4.3 update included the 4G 'unlock'.

Otherwise look here http://echoerom.com/faq/ and check the answer to LTE is not working, how can i fix it?

OR Install a custom ROM and enjoy!

Disrespective

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#955508 20-Dec-2013 14:46

Yeah, I did the update to 4.3.

It's not rooted (yet) and don't see why I should have to when the Telecom site online says I should see LTE as an option in the phones settings.

johnr

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#955510 20-Dec-2013 14:49

What you checked CSC?

Talkiet

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#955511 20-Dec-2013 14:50

Are you using a SIM just purchased or have you transferred across a SIM from a previous phone? At the moment you need a 4G enabled SIM (in reality a SIM that our 4G system knows about) and you need to be ina 4G coverage area (obviously).

If you can go into a Telecom Retail shop I am sure they could help you, or run through this...

http://www.telecom.co.nz/mobile/mobile/overview/4gupgrade/getready/

It's the last step that I suspect may be the issue.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Disrespective

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#955514 20-Dec-2013 14:57

It's a 4G sim from another S4 which had 4G working fine so I shouldn't need to do anything on that front.

JSS15J.I9505XXUEMK9

Talkiet

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#955516 20-Dec-2013 15:00

Ahhh, One thing I missed from your original post - what network was it set for when it was bought from Warehouse Stationery?

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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Batman

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#955519 20-Dec-2013 15:05

eh?? need 4.3 to get telecom 4G?? i'm running 4.2.2 ... do i need to update to get 4g?

(note i put in a vodafone sim and it is showing a 4G[LTE] option)

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#955520 20-Dec-2013 15:05

I just asked for a Telecom S4 and the guy gave me one. Is it not that simple?

Paulthagerous

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#955523 20-Dec-2013 15:07

Disrespective: I just asked for a Telecom S4 and the guy gave me one. Is it not that simple?

They may not have given you a Telecom one, is there any indication on the box/receipt? when you start it up does it have any carriers logo?

Talkiet

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#955524 20-Dec-2013 15:08

Disrespective: I just asked for a Telecom S4 and the guy gave me one. Is it not that simple?

It should be... I have a Telecom S4 as well (and working on 4G) but it's rooted and running a custom ROM now - I'm afraid I can't remember an easy way to determine for sure that it's a Telecom supplied phone - it's probably obvious with some Telecom branding... Can you see any?

Also, where abouts are you? Are you definitely in a 4G coverage area?

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Disrespective

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#955525 20-Dec-2013 15:08

No carrier logo's of any kind on the box or the phone.

I'm on Cuba St in Wellington. My other S4 had 4 bars of 4G right where I am now.

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#955526 20-Dec-2013 15:10

I wouldn't expect any physically printed on the box or phone, but how about during startup? Ore are there any carrier logos on any of the screens once it's booted?

N

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#955528 20-Dec-2013 15:18

There's no branding of any kind

Paulthagerous

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#955532 20-Dec-2013 15:23

Is there a Your Telecom link on the device anywhere? Is a bookmark to a website all Telecom sourced devices comes with.

Paulthagerous

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#955533 20-Dec-2013 15:25

Talkiet: I wouldn't expect any physically printed on the box or phone, but how about during startup? Ore are there any carrier logos on any of the screens once it's booted?

N

A lot of the mass market retailers have the carrier printed on their price tags, so they can tell the difference.

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