A little timeline of telecom emails 16th
That's perfectly fine - I'm sorry to hear that VDSL is not available at your property due to the distance from your local cabinet, however we can definitely connect ADSL there for you instead.
Chorus have asked to connect just the landline first, which will be done tomorrow afternoon. Once your landline is connected I will issue a separate order to connect the ADSL broadband service, and will confirm once this has been done.
The modem that we have already sent you can be used for both VDSL and ADSL, so please keep the modem you have already received
21st after I contacted them stating the problem
Our records show that as of 7pm last night your Broadband should be now up and working.
Can anyone help me ?? Ringing telecom is getting me nowhere ... pretty bloody poor first impressions of telecom.. Cheers!