Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




123 posts

Master Geek


#138151 22-Dec-2013 09:59
Send private message

Well so far I have been talking to random people on the telecom helpdesk over the last 2 days who have all been 100% useless and all telling me different things and its doing my head in..   We had a connection installed by chorus during the week (Brand new house) , telecom sent us a VDSL modem (Then later informed us that we were only eligible for ADSL however the modem they sent us was fine for adsl) , fast forward a few days and the "Broadband" light on the modem is blinking and we still have no net connection  

A little timeline of telecom emails 16th

That's perfectly fine - I'm sorry to hear that VDSL is not available at your property due to the distance from your local cabinet, however we can definitely connect ADSL there for you instead.

Chorus have asked to connect just the landline first, which will be done tomorrow afternoon. Once your landline is connected I will issue a separate order to connect the ADSL broadband service, and will confirm once this has been done.

The modem that we have already sent you can be used for both VDSL and ADSL, so please keep the modem you have already received
 

21st after I contacted them stating the problem

Our records show that as of 7pm last night your Broadband should be now up and working.
 

Can anyone help me ?? Ringing telecom is getting me nowhere ... pretty bloody poor first impressions of telecom..   Cheers!

Create new topic
563 posts

Ultimate Geek

Trusted
Lifetime subscriber

  #956073 22-Dec-2013 10:11
Send private message

Have you tried turning it off and back on again ;-)



123 posts

Master Geek


  #956078 22-Dec-2013 10:21
Send private message

harhar :P yes.

 
 
 
 


1948 posts

Uber Geek
Inactive user


  #956086 22-Dec-2013 10:37
Send private message

To be honest the best way for resolution is via 123 new & moves. Posting on Geekzone isn't going to get you any quicker resolution since you aren't connected yet and there are a whole myriad of processes that get followed to get lines connected.

If you were having poor broadband service or drop-outs etc that's a different story but getting connected Telecom are unfouruntately at the mercy of Chorus to get a tech around to connect you up.

You can try the online chat to see if they can help you: https://www.facebook.com/telecomnz/app_195646697137509

But really ringing up 123 and asking when the order is due to complete is the best way for the fastest resolution.



123 posts

Master Geek


  #956112 22-Dec-2013 11:18
Send private message

I have talked to everyone at telecom.. helpdesk.. provisions .. new moves etc.

 

 

 

One person has told me that we have a phone line connected but no adsl connection

One person said they could not find any info on me except that the modem

One person said that it was all connected on thursday

One person said they would get back to me on Saturday (On friday)


5929 posts

Uber Geek


  #956113 22-Dec-2013 11:26
Send private message

Call back 123 as Peter has suggested. If the person you first speak to is unable to get either a resolution to the problem, or at least get some reasonable progress then ask to speak to their supervisor, or someone in the correct area.

Make sure you note that person's details so you can go back to them directly if you need further followup - this will stop you having to speak to different people each time who have to come up to speed with whatever the issue is in your case.

Also ask if there is a reference or order number that you can quote when you call that relates to your install.

222 posts

Master Geek

Trusted

  #956509 23-Dec-2013 11:40
Send private message

moxpearl: I have talked to everyone at telecom.. helpdesk.. provisions .. new moves etc.   One person has told me that we have a phone line connected but no adsl connection

One person said they could not find any info on me except that the modem

One person said that it was all connected on thursday

One person said they would get back to me on Saturday (On friday)



PM me with details if you like and I can look into it, I'm a connections specialist. Full disclosure though the number of things we can do with it coming into Christmas is going to be pretty limited.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Find X2 Lite brings flagship features to mid-range 5G smartphone
Posted 29-May-2020 12:52


Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.