How do I set Telecom Mobile voice-mail forwarding numbers?

Forums › Spark New Zealand (including Skinny and BigPipe) › How do I set Telecom Mobile voice-mail forwarding numbers?

dacraka

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#138339 30-Dec-2013 21:44

Hi,

How do I set Telecom Mobile voice-mail forwarding numbers?

E.g. "When I don't answer", "When I'm busy" & "When I can't be reached" numbers? it seems to just ignore my new settings and doesn't save them - have Telecom blocked the ability to update these numbers?

Cheers,
Phill

Shoes2468

785 posts

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#959313 30-Dec-2013 22:04

Hi there it is my understanding that these are only available to be changed if you are on a post paid plan, prepaid customers don't have the ability to call forward to anything but the voicemail service

plambrechtsen

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#959315 30-Dec-2013 22:17

Login to http://www.telecom.co.nz/ytmobile and you can set the numbers in there.. but if you divert to the non voice mail number I think you get charged and I don't know if it works with prepaid but see how you go.

dacraka

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#959324 30-Dec-2013 22:33

plambrechtsen: Login to http://www.telecom.co.nz/ytmobile and you can set the numbers in there.. but if you divert to the non voice mail number I think you get charged and I don't know if it works with prepaid but see how you go.

I can't seem to see how to enter a custom number?

plambrechtsen

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#959335 30-Dec-2013 22:39

Seems like you can't set it when you are prepaid. In postpaid you can set it to any number.

old3eyes

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#959423 31-Dec-2013 08:35

Shoes2468: Hi there it is my understanding that these are only available to be changed if you are on a post paid plan, prepaid customers don't have the ability to call forward to anything but the voicemail service

I have prepays and I can CFD All to any where I like but as Peter says Post pay has more options.

Regards,

Old3eyes

dacraka

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#959557 31-Dec-2013 12:51

Well that really sucks that prepay customers can't change the number!
So there isn't any way around this?

Cheers,
Phill

Yyrael

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#959582 31-Dec-2013 14:15

dacraka: Well that really sucks that prepay customers can't change the number!
So there isn't any way around this?

Cheers,
Phill

No. It's a restriction of the way prepaid is billed which *may* be changed if/when pre and postpaid are put onto the same billing platform however its not seen as a service that is relevant to prepaid customers so I wouldn't hold my breath :(

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dacraka

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#959590 31-Dec-2013 14:37

Does Skinny have this ability?
Cheers

Yyrael

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#959593 31-Dec-2013 14:47

dacraka: Does Skinny have this ability?
Cheers

Unsure you would need to ask someone from them but I would assume they do not based on the same reasoning. I'm not very familiar with skinny's systems and how they interact with us sorry...

Shoes2468

785 posts

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#959601 31-Dec-2013 15:18

dacraka: Does Skinny have this ability?
Cheers

I had a look a while back, when I looked it was also not possible on skinny, 2degrees allows it that is one of the reasons I am with them

dacraka

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#959604 31-Dec-2013 15:48

Shoes2468:
dacraka: Does Skinny have this ability?
Cheers

I had a look a while back, when I looked it was also not possible on skinny, 2degrees allows it that is one of the reasons I am with them

Alright, I'll look into moving to 2degrees when I get back from holiday : )
Cheers for your help : )