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4200 posts

Uber Geek
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# 138619 10-Jan-2014 16:19
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There are some interesting points in the following story....


"Asked why Telecom had not launched into Tauranga, Mrs Fullarton said that ultra-fast fibre was not always an easy product to connect up because the work required to install it varied from property to property."

My understanding is that telecom has nothing to do with premises installation. So, why does Telecom say this? Is there some component were telecom needs to physically attend the property?  

Another...customer inertia.  Snap is equally good as telecom, so, this person should jump ship. Snap should market to the Tauranga / UFF markets with how they are better than telecom. 

Another...telecom say they are slow because they want to get it right....but, they've had 3 years, how slow do they have to be?and, telecom is a much bigger company so they should have more resource to get it right over the smaller companies. 

If it were not for customer inertia, telecom could lose many of the regional cities. 

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Uber Geek
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  # 964725 10-Jan-2014 16:28
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Pretty poor article.

1: Telecom doesn't own the copper (Chorus does) so they are not protecting their "copper" investment

2: It takes time for an ISP to arrange interconnection, contacts, setup billing and provisioning systems to work with a different wholesale provider.

3: Smaller ISP's are more agile and can take more risks, larger established ISP's like Vodafone and Telecom are slower and more conservative by their nature.

The customer/subject in this article needs to take part of the blame for not being willing to switch to a competitor and using an ISP provided email as his main address.

710 posts

Ultimate Geek
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Spark NZ

  # 964736 10-Jan-2014 16:38
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There are a number of things that each ISP needs work with the LFC to get right. As an example the installation of the fibre itself may be the same for all ISPs, but the CPE install will be different for each ISP.
As the article says we have a technical trial underway in this area and are working through any issues as they arise. The last thing anyone wants is to release a half baked product.

My views are my own, and may not necessarily represent those of my employer.


1948 posts

Uber Geek
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  # 964739 10-Jan-2014 16:43
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Two words. "Change Management"

If you only have hundreds rather than 10's of thousands you can tend to be more agile.

Edit: and when was snap on tv1 news when they had an outage.

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