There are some interesting points in the following story....

http://www.nzherald.co.nz/bay-of-plenty-times/news/article.cfm?c_id=1503343&objectid=11184074

One...

"Asked why Telecom had not launched into Tauranga, Mrs Fullarton said that ultra-fast fibre was not always an easy product to connect up because the work required to install it varied from property to property."

My understanding is that telecom has nothing to do with premises installation. So, why does Telecom say this? Is there some component were telecom needs to physically attend the property?  

Another...customer inertia.  Snap is equally good as telecom, so, this person should jump ship. Snap should market to the Tauranga / UFF markets with how they are better than telecom. 

Another...telecom say they are slow because they want to get it right....but, they've had 3 years, how slow do they have to be?and, telecom is a much bigger company so they should have more resource to get it right over the smaller companies. 

If it were not for customer inertia, telecom could lose many of the regional cities.