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# 138752 15-Jan-2014 16:07
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A friend called me up seek on a very strange Xtra e-mail problem he just began to experience.

He is using Vista and Windows Mail but I don't think they are the issue.

It seems whenever he sends out mail occasionally the mail send fails with some sort of authorisation error. He spent hours on the phone with Xtra support who had him remove the account, add it back and all kinds of other changes to no avail.

Finally he called me and I setup a teamviewer session to take a look.

From the Windows Mail client, mail to certain addresses (one of them in the xtra domain no less) was getting blocked by the Yahoo SMTP server with some sort of security error. It looked like it was a e-mail blacklist but it seems hardly likely that Yahoo would block mail coming from an xtra domain (he is using send.xtra.co.nz as the SMTP server).

We then tried using the web client. The same failure occurred.

And then this is the strange one, when we tried to send to another account (not Xtra) up popped a Captura type prompt asking for characters to be entered before the mail would go out. Once entered the mail went out fine.

I don't use Xtra myself (nor Yahoo) so didn't have any personal experience to draw on but I have never seen this sort of behaviour before. I see that Xtra e-mails have been hacked again so perhaps his account was identified by the Yahoo servers as being the sender of SPAM or something so his e-mail address is being blocked, not the domain itself?  Of course I have no way to check that but perhaps Telecom staff might?

Thanks. He is finding it very annoying. 

I did think about having him create a Gmail account (or he might have one) and using the Gmail SMTP server. That should work but the mail comes out with the header sent by somebody@gmail.com on behalf of somebody@xtra.co.nz which can be confusing for some.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


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  # 967664 15-Jan-2014 16:45
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Honestly the best solution is to phase out using xtra for email

1: Set him up with a new gmail OR outlook.com address
2: Enable mail fetching in the new addresses web access, this is to pull email sent to his xtra address into the new account automatically (both gmail and outlook.com have this)
3: Configure his email client to use the new account (preferably via imap or active sync rather than pop), also show him the web access
4: Get him to send an email to all his contacts tell them his new address
5: Over time change subscriptions and newsletters to the new account

Win

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  # 967708 15-Jan-2014 18:20
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  # 967755 15-Jan-2014 20:08
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freitasm: He is using Xtra email, but what network provider is used when the tries to send the email?


He is on Telecom adsl




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


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  # 967756 15-Jan-2014 20:16
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Yahoo put pop blocks on accounts with too many password retries. They (your friend) don't have another device (server, tablet, smartphone) setup to use the same account? (If they retry the old password too often you get blocked)

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  # 967808 15-Jan-2014 21:32
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Can you upload the text of the bounce message - might help pinpoint the reason


regards,
Clint



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  # 967858 15-Jan-2014 22:37
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He got this problem and Xtra told him to change his password. So it was occurring when both this tablet and Desktop had the same password.

That means it would not have been too many password attempts from the tablet before he changed that.

I was just on a Teamviewer session with him and while we did not test exhaustively it seemed problems were with e-mails with URL's in them.

For the moment I swtiched him to the Gmail SMTP server which is fine but then it does show the sender as person@gmail.com on behalf of person@xtra.co.nz which could be untidy.

I will try to get a log the next time I do the remote session with him.

Switching to Gmail completely would be best. Xtra e-mail just has so many issues.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


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  # 967867 15-Jan-2014 23:12
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Are you sure they had SPA unticked in the email software settings?

Are you sure there is no malware on the computer. What was teh URL they were using to log into yahoo mail? The capture when sending inside webmail sounds like malware. Maybe if you provide a screenshot.

 
 
 
 


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  # 968018 16-Jan-2014 10:28
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Ragnor:
2: Enable mail fetching in the new addresses web access, this is to pull email sent to his xtra address into the new account automatically (both gmail and outlook.com have this)
Win

And each year change the Xtra/Yahoo/Telecom mail password when the gmail client fails to fetch mail from Xtra. I've had a call from my neighbour on the same date 3 years in a row with this problem. Hopefully she will be weened off Xtra soon...

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  # 968050 16-Jan-2014 11:14
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Using ISP supplied email accounts is generally not a great idea. Move ISPs and you lose it. They seem to be less secure and less well maintained than dedicated email providers - Telecom want to sell connectivity, not provide email, so they outsource probably to the lowest bidder.

I use dedicated email companies for email - gmail for personal, fastmail.fm for hosting my domains emails. Previously I used AuthSMTP.com for sending emails, which may help in this case if they're wedded to Xtra. Quite cheap and effective.



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  # 968979 17-Jan-2014 15:53
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OK I spent some time on a Teamviewer session with him and got these errors.

Sending an e-mail from the web client.

If the message contains this text then the web client shows this error



If we remove the "/" from the end of the ANZ URL the error changes to this



If we send that same text from the desktop using Windows Mail on Vista we get this



Note for both the tests on the web client I tried on his machine and then on my own machine and the same error came up so that pretty much eliminates a virus give I don't use Xtra, run Vista.

It seems to suggest that his particular account has been flagged by Yahoo (first screenshot)

Not sure where to go from here. I did change his SMTP server to Gmail's and while that fixed it he didn't want to keep it that way.  And he has an Xtra account for as long as I can remember (8+ years) so he is reluctant to change.






Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


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  # 968980 17-Jan-2014 15:59
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Looks like they are scanning the text or lin in the email before sending it. As yahoo are a free provider, they have a lot of spammers who use it to, so this is probably one of yahoos secirity measures to stop that happing, and it is probably due to it have an possible ANZ phishing link in it. It is the problem with using free email providers. Why don't they just redirect the xtra email to another email adress. I suggest buying a domain name, and getting a proper email account with NZ based support for it.

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  # 968982 17-Jan-2014 16:06
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Indeed. Is that URL the URL, or is it a nasty phishing one :)

ANZ phishing is at the top of the list at present, I get a couple a day binned.

Also check https://api.login.yahoo.com/login/history and it will tell them if theres been some sus things happening. The error itself is widely known in yahoo help and history of people asking about it back to 2009. So it does look like one of their security measures when they shut down spammers or too many messages going out etc


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  # 968996 17-Jan-2014 16:39
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Oblivian: Indeed. Is that URL the URL, or is it a nasty phishing one :)

ANZ phishing is at the top of the list at present, I get a couple a day binned.

Also check https://api.login.yahoo.com/login/history and it will tell them if theres been some sus things happening. The error itself is widely known in yahoo help and history of people asking about it back to 2009. So it does look like one of their security measures when they shut down spammers or too many messages going out etc



I suspect it is because of the ANZ link, and phishing. Not good though that a legit email is being blocked like that, and they only way to send it is via email, and having to enter in a capcha. I think they need to switch email provider if they are blocking email like that, if that is the reason.

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  # 968999 17-Jan-2014 16:47
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Can you still use smtp.xtra.co.nz for xtra.co.nz these days?
If so, set up a 2nd "send-only" mail account in Windows Mail so in the compose window you get a drop down box where you can choose to use default (send.xtra.co.nz) or smtp.xtra.co.nz.
(untick "Include this account when receiving mail or synchronizing")

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  # 969004 17-Jan-2014 17:01
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yitz: Can you still use smtp.xtra.co.nz for xtra.co.nz these days?
If so, set up a 2nd "send-only" mail account in Windows Mail so in the compose window you get a drop down box where you can choose to use default (send.xtra.co.nz) or smtp.xtra.co.nz.
(untick "Include this account when receiving mail or synchronizing")


Isn't it the same server anyway for sending, just a slightly different address.

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