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Forums › Spark New Zealand › texts not coming through on US roaming


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Topic # 138842 18-Jan-2014 20:22
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Landed in the US with my recently ported 021 number on Telecom, using the $10 / day roaming deal for postpaid users

Data is working fine (it does seem slow though, I guess it gets routed back from AT&T to Telecom in NZ before going to the web?)

Not getting any texts (got the one when I landed to say I could roam)

Cant login to Twitter, Vibe or WhatsApp now as I'm not getting the SMS

Particularly annoyed I can't login to twitter as I cant now login from the web or any or my mobile devices, as 2FA is enabled

Any thoughts?

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  Reply # 969471 18-Jan-2014 20:26
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Contact the Roaming helpdesk and they should be able to sort it.

http://www.telecom.co.nz/mobile/mobile/internationalroaming/help/

Best way to get support rather than posting on geekzone :)

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  Reply # 969490 18-Jan-2014 21:26
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Data roaming always gets routed back to the home network - it's the way it's designed to work.

I had issues in the US in October where I didn't get SMS messages while roaming at AT&T and I'm with Vodafone.

 
 
 
 


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  Reply # 969492 18-Jan-2014 21:39
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Try manual network selection to another network operator and see if they come in

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