Data Issues Wellington 27/01/14

Forums › Spark New Zealand (including Skinny and BigPipe) › Data Issues Wellington 27/01/14

Shock

534 posts

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#139077 27-Jan-2014 13:40

Anyone else experiencing data issues in Wellington on Skinny?

I am located Whitmore Street end of town and am getting no love data wise. Have reset phone, etc but no joy. I have also checked I have data / credit (which I do).

Text messages & phone calls appear unaffected.

[edit] It is worth noting I have full bars of coverage and 3G is available. Using an iPhone 4S btw [edit]

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LivingSkinny

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Skinny

#975074 27-Jan-2014 13:46

I've asked support to investigate and will post back when I have a response

Shock

534 posts

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#975075 27-Jan-2014 13:47

Thanks for that.

I have noted a few friends on Twitter are also having issues. Some are Skinny & some are Telecom.

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grimwulf

121 posts

Master Geek

#975097 27-Jan-2014 14:27

I'm having the same issue - with Telecom - can't access anything via mobile data - either 3G or 4G.

First noticed it about 1pm - seems to be ongoing since then (just tried again).

Nothing offical from Telecom yet - I've poked them on Twitter.

gingereejit

89 posts

Master Geek

#975120 27-Jan-2014 14:34

Yup, not able to connect at all, sat up on The Terrace

LivingSkinny

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Skinny

#975121 27-Jan-2014 14:36

Shock: Thanks for that.

I have noted a few friends on Twitter are also having issues. Some are Skinny & some are Telecom.

Yes there was an intermittent network issue impacting mobile data roughly south of Taihape causing either slow speeds or no connection - I have just been told that it is back now and indeed tested mine OK.

Sorry for the inconvenience

grimwulf

121 posts

Master Geek

#975123 27-Jan-2014 14:41

Still not working for me here in Wellington - currently in a 4G area.

gingereejit

89 posts

Master Geek

#975147 27-Jan-2014 15:05

Ditto

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

tanivula

991 posts

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#975151 27-Jan-2014 15:10

Wasn't working in Welly CBD but working again from Jville (on Telecom).

LivingSkinny

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Skinny

#975154 27-Jan-2014 15:12

grimwulf: Still not working for me here in Wellington - currently in a 4G area.

I'm guessing you are on Telecom rather than Skinny as you mention 4G.

Skinny is working but I believe there may still be some issues for Telecom customers.

Shock

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#975172 27-Jan-2014 15:25

I am back up and running now.

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k1wi

484 posts

Ultimate Geek

#975213 27-Jan-2014 16:28

I still cannot activate the cellular data network (Telecom).

Maybe I need to power cycle the phone? But I can't be bothered doing that and am finally in wifi range.

ADD: Just noticed this is in the Skinny forum - oops.

AKLWestie

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#975333 27-Jan-2014 19:50

LivingSkinny:

Yes there was an intermittent network issue impacting mobile data roughly south of Taihape causing either slow speeds or no connection - I have just been told that it is back now and indeed tested mine OK.

Sorry for the inconvenience

I don't think the "south of Taihape" part is correct. I have no data connection in the Henderson, West Auckland area from around 12:40pm for about three hours. I tried rebooting, turn airplane mode on and off, turn data connection on and off etc but they didn't help.

Funny thing was my wife is on Skinny as well and we were together. Her data connection was OK during that time, but not mine. And both of us are using Galaxy S2.

ghettomaster

387 posts

Ultimate Geek

#975570 28-Jan-2014 09:26

AKLWestie:

Her data connection was OK during that time, but not mine. And both of us are using Galaxy S2.

Maybe the XT-AI system knew she only needed to use her data for testing and let it through.

crimson

22 posts

Geek

#978360 31-Jan-2014 22:06

Finally got back from holiday and glad to see (in some respects) that it's not just me. However, I've also had this problem for most of the 28th, and a few hours each day since...including right now where I can't get a internet connection