Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




435 posts

Ultimate Geek
+1 received by user: 135


Topic # 139094 27-Jan-2014 23:22
Send private message

Okay, so this isn't really a big deal in the big picture, but it's quite annoying and it should still be looked into, imho.

Basically I have the $19 value pack from Telecom which I top up $19 exactly to my phone via CC over the website every month, that way there is no wasted $1 every month (from the conventional $20 topups). This way I only pay for what I need/use.

Well this month (my cycle date is the 27th) I checked my usage on the Telecom App for Android and to some surprise I had $0.01 in my account. So I went to the Telecom website (https://store.telecom.co.nz/topup/form) and followed through the steps as I usually do.

I figured seen as I had $0.01 in my account I may as well just topup $18.99 (to make $19).

(This is where the first problem comes into play, as for 6 months in a row now I've topped up exactly $19 each month and have maintained an exact $0 balance. However for some reason the android app showed an extra cent. I didn't look into that too much, as to where it came from as I thought I may have just mis-read it previously, or not paid enough attention). So I went to the link (as shown above) and followed through with the steps as I always have, except this time I decided to topup by $18.99 as I already had 1 cent.

After completing the payment, I see that it's topped up $18.98, for some odd reason. I then used the back button in my browser to double check the form input that I had made, and sure enough there it was, just as I typed; $18.99.

(This is problem number two, the online topup reducing my chosen amount by $0.01).

Already confused by these two previous issues I decided to now check my new balance. To further my confusion my balance now showed $18.98 in my account which means my old $0.01 from "god-knows where" has now disappeared just as it came.

Now, as I said, this isn't a "big issue" as most people just topup using vouchers or using the Telecom answer phone machine, but either way that's no excuse for a misleading and inaccurate usage app, online with a bugged online purchase process.

The main reason that it's annoying is that I now have to topup by $19.02 so that my value pack can renew tonight when I shouldn't have to.

Point of this post: See if any other users are having similar issues and if anyone from Telecom would take their time to take a look into this :)

UPDATE: My balance now shows $18.18, I'm guessing that some money was used to pay for additional data usage? (as I used up all my 500mb.). Although I didn't realise the system would charge me extra usage automatically in debt, I presumed the service would simply shut off (which it actually did).

FURTHER EDIT: I refuse to be passed around Telecom's call centres, so am "hoping" that I can get this issues sorted through someone on here, otherwise I'll use conventional contact methods.

-A

Create new topic
7613 posts

Uber Geek
+1 received by user: 719

Subscriber

  Reply # 975672 28-Jan-2014 11:09
One person supports this post
Send private message

Have you sent any MMS or accessed voicemail?? The prepay topup system does in my opinion need and upgrade.

1. You can do auto topups on minimum balance or monthly basis.
2. You can store a credit card .
3. You can generate a GST receipt either during topup or afterwards.

Trying to find someone in Telecom to make suggestions to is nearly imposable.




Regards,

Old3eyes




435 posts

Ultimate Geek
+1 received by user: 135


  Reply # 975690 28-Jan-2014 11:22
Send private message

old3eyes: Have you sent any MMS or accessed voicemail?? The prepay topup system does in my opinion need and upgrade.

1. You can do auto topups on minimum balance or monthly basis.
2. You can store a credit card .
3. You can generate a GST receipt either during topup or afterwards.

Trying to find someone in Telecom to make suggestions to is nearly imposable.


I don't send MMSs or access voicemail from my own phone.

Anyway, I'll leave my post up, even if it fades into the mist.

-A

 
 
 
 


17235 posts

Uber Geek
+1 received by user: 2074

Trusted

  Reply # 975774 28-Jan-2014 12:33
Send private message

just pay the $1 and be done with it i reckon. not worth a sweat over it ...

17235 posts

Uber Geek
+1 received by user: 2074

Trusted

  Reply # 975775 28-Jan-2014 12:34
Send private message

before you use 10.01 mb of casual data then you will need to top up $2 to get the $19 credit to get the pack

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.