VoIP on Big Pipe

Forums › Spark New Zealand (including Skinny and BigPipe) › VoIP on Big Pipe

nitrotech

1285 posts

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#139130 28-Jan-2014 20:59

Just checking if anyone is using 2talk on big pipe VDSL.

I've configured up a pap2 for a client - works great on fibre but won't work on VDSL.

Changed out the router still no joy - just checking if anyone else has it working so I can work out if it's my end or if I'm fighting a losing battle?

BigPipeNZ

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BigPipe

#976352 29-Jan-2014 00:07

I don't personally use it, but I know our CTO does, and it seems to be working ok for him.

It's beyond my expertise (I just use mobile for voice, don't have a need for VOIP) but if you put a support request in on our site we can take a look.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

michaelmurfy

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#976356 29-Jan-2014 00:22

I use it on Bigpipe with no issues at all.

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Chrizvi

295 posts

Ultimate Geek

#976371 29-Jan-2014 01:11

Im with 2talk as well with bigpipe.
Having issues not registering using linksys 2102.
Tried several ways and resolved by using port 50600 instead of 5060.
So now my proxy is sip.2talk.co.nz:50600

That resolve my issue.

graemeh

2078 posts

Uber Geek

#976441 29-Jan-2014 09:04

Is your problem that the PAP2 won't register with sip.2talk.co.nz?

I had that problem and Bigpipe support moved me to a public IP address. They said that some customers were having problems due to their IP address allocation system.

I also have a problem with bad echos heard by people I talk to. This occurs whether I call them or they call me. I'm trying to sort this out with 2talk support at the moment.

Sounddude

I fix stuff!
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#976470 29-Jan-2014 09:48

g
I had that problem and Bigpipe support moved me to a public IP address. .

Is Bigpipe using CGN for ip management?

graemeh

2078 posts

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#976493 29-Jan-2014 09:59

Sounddude:
g
I had that problem and Bigpipe support moved me to a public IP address. .

Is Bigpipe using CGN for ip management?

I assume CGN = Carrier Grade NAT then it would appear so. They didn't specifically say but as they said the were moving me to a "Public" IP address I can't see what else it would be.

The IP address that I had before the move was "122.56.60.xx" and now it is "203.96.123.xx".

I always thought CG NAT used private IP addresses so I'm a bit confused by neither of these two addresses being private.

BigPipeNZ

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#976510 29-Jan-2014 10:29

graemeh:
Sounddude:
g
I had that problem and Bigpipe support moved me to a public IP address. .

Is Bigpipe using CGN for ip management?

I assume CGN = Carrier Grade NAT then it would appear so. They didn't specifically say but as they said the were moving me to a "Public" IP address I can't see what else it would be.

The IP address that I had before the move was "122.56.60.xx" and now it is "203.96.123.xx".

I always thought CG NAT used private IP addresses so I'm a bit confused by neither of these two addresses being private.

Yes we are using CG-NAT.

If you need a public IP address we can provide you with one. Just submit a request through our support page.

There is no charge for that at this point. (and not likely to be one unless we get too many people asking for them)

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

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sbiddle

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#976537 29-Jan-2014 10:56

CG NAT is immediately going to cause VoIP.

nitrotech

1285 posts

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#977146 30-Jan-2014 10:34

So just confirming that Big Pipe moved me to a public IP and now voip works fine.

I've got to say that contacting the help desk via email rather than spending an hour on the phone was a far better experience so well done Big Pipe.

BigPipeNZ

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BigPipe

#977176 30-Jan-2014 10:54

nitrotech: So just confirming that Big Pipe moved me to a public IP and now voip works fine.

I've got to say that contacting the help desk via email rather than spending an hour on the phone was a far better experience so well done Big Pipe.

Good stuff, and great to hear you had a good experience.

We really believe this is a superior support method, and we've got lots of features planned to make this sort of thing even better, so watch this space!

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

graemeh

2078 posts

Uber Geek

#977177 30-Jan-2014 10:55

nitrotech: I've got to say that contacting the help desk via email rather than spending an hour on the phone was a far better experience so well done Big Pipe.

Yes, the email support appears to work well. The response time for email support is pretty good too. :)