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Stix

81 posts

Master Geek


#139392 7-Feb-2014 14:10
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Hi - Not sure if others on the forum are experiencing a very annoying issue with degrading 3G performance on Skinny in Christchurch? The nub of the issue is slow down load and uploads speeds, web pages stalling / not downloading - happening to me all the time with my iPhone here in lots of places in the Christchurch area. Web use for Google searches, white pages etc. Speeds now less than 1.5MB down and 150Kb up are common; happening in prime coverage on multi base stations. I am an early user of Skinny when I was enjoying 3.5M/sec to 5MB downloads; sadly it seems that good 3G performance here in Chch may be a thing of the past?!  This has been  getting worse for some months now.

My current conclusion on poss causes for this are:
1. The back haul data network on/to the Skinny APN is potentially overloaded??
2. Skinny's links and peering to the wider WWW are not good enough capacity wise now as more customers come onboard?
3. Skinnys MVNO supplier Telecoms 3G BTS is now maxing out here in Chch area/server?? More post earthquake mobile user traffic?
4. Unlikley but Telecom Skinny might poss be squeezing the Prepaid (and lower $16 monthly Skinny revenue customers) quality of service to push post paid TNZ and or 4G services?  I hope that is not the case?!

I also not voice calls can be poor at times indicative of overloading on base stations in a WCDMA 3G network.

I would be keen for a Skinny Tech Team members comments feedback on this one!

I like to support competition and Skinny and 2D have done a good job here in NZ delivering value in keeping Voda and TNZ on their toes for the average customer! But the 3G data side needs to work well too...!

Cheers

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johnr
19282 posts

Uber Geek
Inactive user


  #981837 7-Feb-2014 14:19
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Skinny MVNO are you sure?

Stix

81 posts

Master Geek


  #981901 7-Feb-2014 15:47
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Hi John - I think so, yes albeit an MVNO run as a seperate Div of TNZ who direct it's overall strategy, no doubt you know Skinny has it's own numbers, APN, short codes, roaming countries, products, billing engine etc .   I note i-new.com MVNO solution provider claim Skinny as a client along with other major MVNOs globally. http://www.i-new.com/587_EN.htm#  refers

As far as the actual data backhaul architecture I am no sure of the actual IP/ATM network configuration, i.e. if it backhaul links seperately at each MSC switching centre, or is on the same backhaul as XT WCDMA backbones through to the www??   Anyway my concern remains the 3G data degradation here in Chch. If it is the same BTS backhaul as XT TNZ custy's they will also be impacted as well I assume?   Come to think of it issues started about the time 4G rolled out on TNZ so there may lie a clue?  Class of service routing maybe for 3G Skinny users ?

johnr
19282 posts

Uber Geek
Inactive user


  #981904 7-Feb-2014 15:58
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Get a TelecomNZ SIM is performance the same?



Stix

81 posts

Master Geek


  #981923 7-Feb-2014 16:23
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Might do this later, but will see if Skinny respond or other users first.

LivingSkinny
513 posts

Ultimate Geek

Trusted
Skinny

  #983386 10-Feb-2014 15:27
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Stix: Hi - Not sure if others on the forum are experiencing a very annoying issue with degrading 3G performance on Skinny in Christchurch? The nub of the issue is slow down load and uploads speeds, web pages stalling / not downloading - happening to me all the time with my iPhone here in lots of places in the Christchurch area. Web use for Google searches, white pages etc. Speeds now less than 1.5MB down and 150Kb up are common; happening in prime coverage on multi base stations. I am an early user of Skinny when I was enjoying 3.5M/sec to 5MB downloads; sadly it seems that good 3G performance here in Chch may be a thing of the past?!  This has been  getting worse for some months now.

My current conclusion on poss causes for this are:
1. The back haul data network on/to the Skinny APN is potentially overloaded??
2. Skinny's links and peering to the wider WWW are not good enough capacity wise now as more customers come onboard?
3. Skinnys MVNO supplier Telecoms 3G BTS is now maxing out here in Chch area/server?? More post earthquake mobile user traffic?
4. Unlikley but Telecom Skinny might poss be squeezing the Prepaid (and lower $16 monthly Skinny revenue customers) quality of service to push post paid TNZ and or 4G services?  I hope that is not the case?!

I also not voice calls can be poor at times indicative of overloading on base stations in a WCDMA 3G network.

I would be keen for a Skinny Tech Team members comments feedback on this one!

I like to support competition and Skinny and 2D have done a good job here in NZ delivering value in keeping Voda and TNZ on their toes for the average customer! But the 3G data side needs to work well too...!

Cheers



There is no specific reason that you should be getting degraded performance.  If you'd like to send me a message with your number, date/time and exact location then I will get it reviewed.


Stix

81 posts

Master Geek


  #983852 11-Feb-2014 08:04
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Hi Skinny Team,
Thanks for the response, logged a fault over weekend and sent more info in yesterday to service email re more tests I have done- re areas I am seeing these issues in (Hoon Hay, Barrington and Lower Cashmere/PMH ).
Have emailed/PM's you with this info and my contacts, be pleased to discuss any stage.
Regards

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