Again still the issue happening, Harrier still popping voice messages

Forums › Spark New Zealand (including Skinny and BigPipe) › Again still the issue happening, Harrier still popping voice messages

waseemchamma

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Wannabe Geek

#14255 24-Jun-2007 00:39

Help All Geeks and professionals.

in my previous request I asked for help with my harrier keeps popping about voice messages, I call voicemail but nothing new.
called telecm support, they reset my voicemail, still the same, I've done hard-reset, rom re-install, even changed my telecom number, but it's still popping.

Any help ?

if you work at telecom can you help me get this fixed ? I beg you, pleeeeease

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BDFL - Memuneh
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#75759 24-Jun-2007 11:13

This is certainly related to the voice mail system - you should contact Telecom and ask them to reset it for you.

waseemchamma

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#75766 24-Jun-2007 14:23

I did, I did.
I swear to god I did, last time, last month, and ..

even today again, called them asked to reset my voicemail, they say as usual "wait 5 minutes", "I'll call back again to confirm", they never call back, and the message doesn't disapear.

the thing is, when I turn flight mode on, and soft-reset, it doesn't disapear which means it's 100% telecom related.
BUT HOW CAN I GET READ off this notification ?

should I just sink it in the bath !

cokemaster

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#75779 24-Jun-2007 16:15

If they don't ring back to confirm (in a timely manner) or don't look into it properly... Ask them to add notes on the account memo, get a case number (if they have them), and start asking for T numbers and/or managers.

I had the opposite issue where voicemail alerts were not being trigged on the handset and it was resolved in less than 5 minutes.

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nzbnw

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#75782 24-Jun-2007 16:39

Ask 123/126 to fully remove Cell Sec, and then re add. You will of course has to reset up your greating but you should be good form there.

nzbnw

waseemchamma

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Wannabe Geek

#75783 24-Jun-2007 16:46

I don't know what is cell sec, but I hope they will.

I'll give it a try tonight.

Let's pray to god to get this fixed.

cokemaster

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#75786 24-Jun-2007 16:52

Caller secretary. Aka voicemail.

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waseemchamma

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#75788 24-Jun-2007 17:07

ahaa.

but that's what I've been doing since the problem started.
as mentioned in my reply above, they don't call back and notification doesn't disapear.

I'll try to call tonight ask for referrence or job number so I can guarantee somone to call back and follow up on this issue.

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waseemchamma

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Wannabe Geek

#75790 24-Jun-2007 17:28

This might be the cause and the solution :

I callled telecom now and they found that this type of device isn't capable of being on the prepay network, ans as she says it should be the cause of these notification appearing.

So my phone has to move to account plan to be able to work without notification.

the thing made me abit annoyed that she sayd "we will disconnect your number by next week if it's still on prepay plan"
"it's one of the telecom terms not to have inappropiate devices on specific network".

so if that was the case, why the guy who got this connected on prepay hasn't been denied ?

anyway, I'll be going to Telecom store and get this phone on account plan, and sleeeeep.

I'll be updating with the results later.

nzbnw

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#75791 24-Jun-2007 17:28

waseemchamma: I don't know what is cell sec, but I hope they will.

I'll give it a try tonight.

Let's pray to god to get this fixed.

Cellsec or Caller Secretary is the Telecom term, while Voicemail is the Vodafone term for the service.

As for a Job number, Telecom call them Service Orders.

nzbnw

waseemchamma

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Wannabe Geek

#75793 24-Jun-2007 17:52

Thanks for technology, I've changed my plan on telecom website.

but still need to wait 2-5 business days.

let's wait and see.

I'll make a party if this works.

you're all invited.

but let's wait.

freitasm

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#75796 24-Jun-2007 18:25

Errr. I doubt this will solve. The voice mail service is the same, regardless of being on account or prepay, and regardless of the model.

I know, I was in the team who developed it for Telecom.

waseemchamma

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#75797 24-Jun-2007 18:31

I also forgot to say, that I asked her to remove or disable the cellphone secretary service.
she said that she will do it but she's sure that the problem will keep hapening as long as the phone on prepay plan.

I believe you know more than her, so if you still work for telecom, or know whoever there can you get them to solve it out for me?

thanks for your reply.

* if whoever needs my contact details, send me email on the link above and I'll reply with my cellphone number.

freitasm

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#75799 24-Jun-2007 18:50

No, I do not work for Telecom, or ever worked for Telecom. I used to work for Unisys, which provides the voice platform for this and some other services. I worked there for eight years.

n00dy

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#75806 24-Jun-2007 19:41

I have experianced this problem before, I resolved by ringing from another phone & leaving a message on your number, you then call your voice mail, listen to the message in full however do not delete it, after listening press * to drop to the menu then * again to drop to next menu and then once more * until the system says thank your and good bye. Call the voice mail again and it will say one old message, listen to the message in full then this time delete it and then * to drop to the next menu * again and contine with the * until it says thank you and good bye. Hopefully within 2 minutes the notification will go. I did this after Telecom had reset the notification flag within the telecom system

waseemchamma

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Wannabe Geek

#75808 24-Jun-2007 19:51

n00dy: I have experianced this problem before, I resolved by ringing from another phone & leaving a message on your number, you then call your voice mail, listen to the message in full however do not delete it, after listening press * to drop to the menu then * again to drop to next menu and then once more * until the system says thank your and good bye. Call the voice mail again and it will say one old message, listen to the message in full then this time delete it and then * to drop to the next menu * again and contine with the * until it says thank you and good bye. Hopefully within 2 minutes the notification will go. I did this after Telecom had reset the notification flag within the telecom system

in my previous request, this fix was suggested, but the "Alpha Geek" said

freitasm: It should not fix it - I know because I coded the "*" function in the TNZ voice mail. I also wrote the specs for the fix for the phantom callback, which happens in a very special situation...

and I beleive him.

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