Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




10 posts

Wannabe Geek


# 14255 24-Jun-2007 00:39
Send private message

Help All Geeks and professionals.

in my previous request I asked for help with my harrier keeps popping about voice messages, I call voicemail but nothing new.
called telecm support, they reset my voicemail, still the same, I've done hard-reset, rom re-install, even changed my telecom number, but it's still popping.

Any help ?

if you work at telecom can you help me get this fixed ? I beg you, pleeeeeaseFrown

Harrier Voice Messages Notification

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
BDFL - Memuneh
64623 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber



10 posts

Wannabe Geek


# 75766 24-Jun-2007 14:23
Send private message

I did, I did.
I swear to god I did, last time, last month, and ..

even today again, called them asked to reset my voicemail, they say as usual "wait 5 minutes", "I'll call back again to confirm", they never call back, and the message doesn't disapear.

the thing is, when I turn flight mode on, and soft-reset, it doesn't disapear which means it's 100% telecom related.
BUT HOW CAN I GET READ off this notification ?

should I just sink it in the bath !Yell

 
 
 
 


Nate wants an iphone
3906 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 75779 24-Jun-2007 16:15
Send private message

If they don't ring back to confirm (in a timely manner) or don't look into it properly... Ask them to add notes on the account memo, get a case number (if they have them), and start asking for T numbers and/or managers.

I had the opposite issue where voicemail alerts were not being trigged on the handset and it was resolved in less than 5 minutes.




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


2366 posts

Uber Geek

Trusted
Spark

  # 75782 24-Jun-2007 16:39
Send private message

Ask 123/126 to fully remove Cell Sec, and then re add. You will of course has to reset up your greating but you should be good form there.

nzbnw









10 posts

Wannabe Geek


# 75783 24-Jun-2007 16:46
Send private message

I don't know what is cell sec, but I hope they will.

I'll give it a try tonight.

Let's pray to god to get this fixed.

Nate wants an iphone
3906 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 75786 24-Jun-2007 16:52
Send private message

Caller secretary. Aka voicemail.




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!




10 posts

Wannabe Geek


  # 75788 24-Jun-2007 17:07
Send private message

ahaa.

but that's what I've been doing since the problem started.
as mentioned in my reply above, they don't call back and notification doesn't disapear.

I'll try to call tonight ask for referrence or job number so I can guarantee somone to call back and follow up on this issue.

 
 
 
 




10 posts

Wannabe Geek


# 75790 24-Jun-2007 17:28
Send private message

This might be the cause and the solution :

I callled telecom now and they found that this type of device isn't capable of being on the prepay network, ans as she says it should be the cause of these notification appearing.

So my phone has to move to account plan to be able to work without notification.

the thing made me abit annoyed that she sayd "we will disconnect your number by next week if it's still on prepay plan"
"it's one of the telecom terms not to have inappropiate devices on specific network".

so if that was the case, why the guy who got this connected on prepay hasn't been denied ?

anyway, I'll be going to Telecom store and get this phone on account plan, and sleeeeep.

I'll be updating with the results later.

2366 posts

Uber Geek

Trusted
Spark

# 75791 24-Jun-2007 17:28
Send private message

waseemchamma: I don't know what is cell sec, but I hope they will.

I'll give it a try tonight.

Let's pray to god to get this fixed.


Cellsec or Caller Secretary is the Telecom term, while Voicemail is the Vodafone term for the service.

As for a Job number, Telecom call them Service Orders.

nzbnw









10 posts

Wannabe Geek


# 75793 24-Jun-2007 17:52
Send private message

Thanks for technology, I've changed my plan on telecom website.

but still need to wait 2-5 business days.

let's wait and see.

I'll make a party if this works.

you're all invited.

but let's wait.

BDFL - Memuneh
64623 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

# 75796 24-Jun-2007 18:25
Send private message

Errr. I doubt this will solve. The voice mail service is the same, regardless of being on account or prepay, and regardless of the model.

I know, I was in the team who developed it for Telecom.







10 posts

Wannabe Geek


  # 75797 24-Jun-2007 18:31
Send private message

I also forgot to say, that I asked her to remove or disable the cellphone secretary service.
she said that she will do it but she's sure that the problem will keep hapening as long as the phone on prepay plan.

I believe you know more than her, so if you still work for telecom, or know whoever there can you get them to solve it out for me?

thanks for your reply.

* if whoever needs my contact details, send me email on the link above and I'll reply with my cellphone number.

BDFL - Memuneh
64623 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

# 75799 24-Jun-2007 18:50
Send private message

No, I do not work for Telecom, or ever worked for Telecom. I used to work for Unisys, which provides the voice platform for this and some other services. I worked there for eight years.





479 posts

Ultimate Geek


  # 75806 24-Jun-2007 19:41
Send private message

I have experianced this problem before, I resolved by ringing from another phone & leaving a message on your number, you then call your voice mail, listen to the message in full however do not delete it, after listening press * to drop to the menu then * again to drop to next menu and then once more * until the system says thank your and good bye. Call the voice mail again and it will say one old message, listen to the message in full then this time delete it and then * to drop to the next menu * again and contine with the * until it says thank you and good bye. Hopefully within 2 minutes the notification will go. I did this after Telecom had reset the notification flag within the telecom system



10 posts

Wannabe Geek


  # 75808 24-Jun-2007 19:51
Send private message

n00dy: I have experianced this problem before, I resolved by ringing from another phone & leaving a message on your number, you then call your voice mail, listen to the message in full however do not delete it, after listening press * to drop to the menu then * again to drop to next menu and then once more * until the system says thank your and good bye. Call the voice mail again and it will say one old message, listen to the message in full then this time delete it and then * to drop to the next menu * again and contine with the * until it says thank you and good bye. Hopefully within 2 minutes the notification will go. I did this after Telecom had reset the notification flag within the telecom system


in my previous request, this fix was suggested, but the "Alpha Geek" said
freitasm: It should not fix it - I know because I coded the "*" function in the TNZ voice mail. I also wrote the specs for the fix for the phantom callback, which happens in a very special situation...


and I beleive him.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.