Vdsl non connection

Forums › Spark New Zealand (including Skinny and BigPipe) › Vdsl non connection

Gozer

185 posts

Master Geek
+1 received by user: 32

#142612 18-Mar-2014 18:29

I'm supposed to have Vdsl connected with telecom today, moving from Vodafone adsl.
Chorus came and went but the telecom router gets adsl sync with Vodafone.

How is this even possible. Have spoken to chorus a coupe of times since they left and they insist they did the swap at the cabinet.

hio77

'That VDSL Cat'
13036 posts

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Lizard Networks

Subscriber

#1008295 18-Mar-2014 18:38

how do you define an adsl sync?

are you possibly looking at speed tests to come to that result?

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Gozer

185 posts

Master Geek
+1 received by user: 32

#1008318 18-Mar-2014 19:08

Telecom router say it has ADSL sync.
WAN IP and gateway are still Vodafone not Telecom.

Have currently plugged Vodafone router in so that I can use internet again. (Vodafone require registered router)

If Chorus have done the Cabinet switch properly is it even possible to get ADSL sync?

Gozer

185 posts

Master Geek
+1 received by user: 32

#1008341 18-Mar-2014 19:27

This is what im seeing

InstallerUFB

840 posts

Ultimate Geek
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#1008342 18-Mar-2014 19:28

Gozer: <snip> If Chorus have done the Cabinet switch properly is it even possible to get ADSL sync?

Yes it is as in many cases it is the same card that delivers either service type (system programming reconfigures its operation)- their 'Service Order' may have indicated not to change ports

/edit for clarity

Gozer

185 posts

Master Geek
+1 received by user: 32

#1008378 18-Mar-2014 20:18

Thanks InstallerUFB for clarifying that.

1.5 hrs on hold then 3 people in 15mins nobody so far has any idea what is wrong.

Quote of the day "technical issue that is way over my head"