Hi, I'm having an ongoing problem with Telecom Broadband at work and am getting no joy from our office admin (who can't be bothered) and Telecom (who don't seem to care).
I am connecting wirelessly with my personal laptop. These problems have also been replicated on desktop PCs connected by LAN.
At seemingly random times, I am unable to access all or most UK websites ending in ".co.uk" For a while, www.telegraph.co.uk worked when others didn't but now nothing is working this morning.
I can open the same websites on my 4G mobile phone (with Telecom mobile) but I am getting "this webpage is unavailable" in chrome and similar in Firefox and IE.
I have done pings on www.google.co.uk and other uk websites from a CMD prompt. I a response saying it can't resolve the host name "www.google.co.uk".
If I run a tracert on www.telegraph.co.uk or www.google.co.uk or www.lawgazette.co.uk I get "unable to resolve target system name www.google.co.uk etc.
I just checked and now see that www.guardian.co.uk is working - the other example web addresses above aren't though.
I have also checked my DNS settings for the wireless adapter I'm using (IPV4 and IPV6) both are set to get DNS details automatically (this is the way my private ISP likes it - if I have trouble with our home UFB connection, the first thing they do is tell me to go into network adapter settings and make sure they are set to obtain DNS details automatically.
When I check other sites like .co.nz or .com sites, there is absolutely no problem and I certainly don't get this problem on our home UFB connection. Likewise, the hardwired PCs in this office are also not able to connect to .co.uk websites.
When I called Telecom last week, they checked our IP address and said we're not with Telecom even though the IP we connect through is a telecom registered IP. I assumed we are using a reseller and the guy I spoke to confirmed that was the case. Turns out that our office has a broadband contract with Telecom directly, but our office manager is so %^%#ed off with them that she won't waste her breath dealing with them.
I'm getting sick and tired of doing my work research on my smart phone and downloading files I need via 4g and then emailing them to my work email. Can anyone shed any light on what is going on?
Any help appreciated.