fail to connect to bigpipe

Forums › Spark New Zealand (including Skinny and BigPipe) › fail to connect to bigpipe

jli100

12 posts

Geek

#143171 5-Apr-2014 13:59

Just switch to bigpipe but the Internet connection failed. I am using netcomm nb304n.

The setting I am using is

ATM PVC configuration

VPI: 0
VCI: 100

DSL Latency: path0

DSL link type: pppoa

Encapsulation mode: VC/MUX

service category: UBR Without PCR

While bigpipe support team is trying to figure out what is wrong on their side, can anyone who are familiar with this modem help me to check whether the setting is correct?

Much appreciated.

Cbfd

307 posts

Ultimate Geek

#1018975 5-Apr-2014 14:08

Adsl or vdsl connection

jli100

12 posts

Geek

#1018980 5-Apr-2014 14:25

Adsl connection

michaelmurfy

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#1018985 5-Apr-2014 14:37

Have you made sure you've got a non-blank username / password?

Username: user@xtrabb.co.nz
Password: password

Also is your modem getting any sync?

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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jli100

12 posts

Geek

#1018997 5-Apr-2014 14:45

I am using admin/admin suggested by bigpipe support staff. But I don't know you mean 'sync'.

hio77

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Lizard Networks

#1019077 5-Apr-2014 16:19

admin/admin would be to get into the admin interface.

what michael is asking about is your DSL username/password config.

by dsl sync, your modem should be able to show if your holding a dsl sync and simply not authenticating on bigpipes side or if your actual dsl connection isnt configured correctly.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

jli100

12 posts

Geek

#1019081 5-Apr-2014 16:43

Not working by changing to something/something or anything/anything

Where can I check the dsl sync? Just one day ago I was using Vodafone and everything was fine.

jli100

12 posts

Geek

#1019087 5-Apr-2014 16:59

The diagnostics show:
Fail atm oam f5 segment ping
Pass atm oam f5 end-to-end ping

Pass ppp server session
Fail authentication with isp
Fail the assigned ip address
Fail default gateway ping
Fail primary domain name service ping

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BigPipeNZ

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BigPipe

#1019322 6-Apr-2014 08:43

jli100: The diagnostics show:
Fail atm oam f5 segment ping
Pass atm oam f5 end-to-end ping

Pass ppp server session
Fail authentication with isp
Fail the assigned ip address
Fail default gateway ping
Fail primary domain name service ping

Most likely not something you can fix at your end. If you aren't up and running already, PM me the email address you used to sign up with and I can look into it.

cheers

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

jli100

12 posts

Geek

#1020181 7-Apr-2014 19:32

Thanks for the hard work!

Now I am back online.

BigPipeNZ

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BigPipe

#1020183 7-Apr-2014 19:33

jli100: Thanks for the hard work!

Now I am back online.

Great to hear :D

bigpipe.co.nz
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