Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


kapitikarl

151 posts

Master Geek


#143408 14-Apr-2014 11:49
Send private message

Currently Telecom are doing an offer for anyone connecting to Ultra Fibre can expect :

 

  • Free modem
  • Free connection
  • Free 1st month
  • $50 welcome offer.

Sounds too good to be true! It is if you are a current ADSL2+ Telecom customer. Because I am considered to be upgrading I will have to pay a $99 call out fee for the chorus bloke and the truck.

It seems Telecom's energies are spent on obtaining new customers and not looking after the one's they have got. I was lucky to get this information otherwise it would have been a nasty surprise on our first bill.

Before I get any comments about how much they are offering and I should just suck it up - so to speak - our primary motivation for switching is based on finances and not internet speed.

The customer service rep tried to get the fee waivered - thanks for trying - but no luck.

This sort of thing would drive us away if our circumstances were different.

Nice one Telecom.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
chevrolux
4962 posts

Uber Geek
Inactive user


  #1024823 14-Apr-2014 11:53
Send private message

cool story bro... needs more dragons.


If internet speed isn't the issue why even upgrade. Just re-sign your ADSL contract and be done with it.

 

This isn't a soap opera it is a tech forum. No room for whingers.



timmmay
20575 posts

Uber Geek

Trusted
Lifetime subscriber

  #1024827 14-Apr-2014 12:02
Send private message

If you're unhappy move to a different ISP - there are plenty to choose from.

cbrpilot
955 posts

Ultimate Geek

Trusted
Spark NZ

  #1024851 14-Apr-2014 12:37
Send private message

kapitikarl, that is not correct.  If you are a new customer or an existing customer upgrading to Ultra Fibre, there is no $99 callout fee. 
I would not be surprised, however, if the $50 welcome / free first month only apply to new customers though.

Where I think there may be confusion here is Ultra VDSL, where there is a $99 installation fee for upgrading existing customers.




My views are my own, and may not necessarily represent those of my employer.




kapitikarl

151 posts

Master Geek


  #1024865 14-Apr-2014 12:56
Send private message

chevroluz - hi chevrolux - main motivation to switching is that it works out cheaper than my current (ADSL2+) plan. Not whinging (although I am a Pomm) just warning others in case they encounter the same.

cbrpilot - calling telecom right now to see if there was a misunderstanding - will update soon.

plambrechtsen
1948 posts

Uber Geek
Inactive user


  #1024868 14-Apr-2014 13:04
Send private message

kapitikarl: chevroluz - hi chevrolux - main motivation to switching is that it works out cheaper than my current (ADSL2+) plan. Not whinging (although I am a Pomm) just warning others in case they encounter the same.

cbrpilot - calling telecom right now to see if there was a misunderstanding - will update soon.


If you are already with Telecom, it shouldn't make any difference between ADSL or Fibre based on costs. All the same plans are available no matter which transport you choose to use. So I am wondering why Fibre or VDSL would be any cheaper than sticking with ADSL?



cbrpilot
955 posts

Ultimate Geek

Trusted
Spark NZ

  #1024869 14-Apr-2014 13:04
Send private message

Let me know if you have any issues with this, and I will attempt to get them sorted.




My views are my own, and may not necessarily represent those of my employer.


Inphinity
2780 posts

Uber Geek


  #1024873 14-Apr-2014 13:11
Send private message

plambrechtsen:

If you are already with Telecom, it shouldn't make any difference between ADSL or Fibre based on costs. All the same plans are available no matter which transport you choose to use. So I am wondering why Fibre or VDSL would be any cheaper than sticking with ADSL?




Not to derail at all, but isn't VDSL/Fibre30 $10/mo more than ADSL for the same plan, and Fibre100 another $30/month on top of that? So ADSL would be the cheapest option.

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
SteveON
1916 posts

Uber Geek


  #1024874 14-Apr-2014 13:12

kapitikarl: (although I am a Pomm)


FYI -It's Prisoner of Mother England. Are you from Australia?

jonb
1771 posts

Uber Geek

Trusted

  #1024875 14-Apr-2014 13:13
Send private message

plambrechtsen:
kapitikarl: chevroluz - hi chevrolux - main motivation to switching is that it works out cheaper than my current (ADSL2+) plan. Not whinging (although I am a Pomm) just warning others in case they encounter the same.

cbrpilot - calling telecom right now to see if there was a misunderstanding - will update soon.


If you are already with Telecom, it shouldn't make any difference between ADSL or Fibre based on costs. All the same plans are available no matter which transport you choose to use. So I am wondering why Fibre or VDSL would be any cheaper than sticking with ADSL?




The Fibre plans are currently $10 a month more expensive than the equivalent ADSL plan, are you on an older grandfathered plan (I'm on the old Total Home Lite still)

kapitikarl

151 posts

Master Geek


  #1024880 14-Apr-2014 13:21
Send private message

total home pro 120gb - $30
Total home - landline &broadband - $105

ultra fibre 30 - 500gb - $119 (once i link up my cell phone to the bill)

Looks like I was misinformed - I definitely said ultra fibre and not VDSL

Currently, setting up fibre with Telecom.

kapitikarl

151 posts

Master Geek


  #1024882 14-Apr-2014 13:23
Send private message

SteveON - definitely a brit. And yes it did feel like being a prisoner or should i say being in "The Prisoner" when i was there.

kapitikarl

151 posts

Master Geek


  #1024883 14-Apr-2014 13:24
Send private message

jonb - old plan me. Customer service rep is struggling to work out how to stop me being billed for the 120gb data plan - apparently that was decomm'd ages ago. Hell at least we have had unmetered broadband for 12 months or so (own a tivo too). 

kapitikarl

151 posts

Master Geek


  #1024887 14-Apr-2014 13:38
Send private message

Yup - I was definitely misinformed. I guess the thread still applies - for those shifting to vdsl at least anyway.

surfisup1000
5288 posts

Uber Geek


  #1024897 14-Apr-2014 13:41
Send private message

kapitikarl: SteveON - definitely a brit. And yes it did feel like being a prisoner or should i say being in "The Prisoner" when i was there.


don't you miss those last minute package holidays to the greek isles though? 


kapitikarl

151 posts

Master Geek


  #1024899 14-Apr-2014 13:44
Send private message

Not really. Unless you don't mind sharing a coach or a Ryan Air Seat with some other bolshy brits who are only too comfortable moaning about anything .. just like ... I have done ....today! Okay time to crawl back into my hole.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.