Free connection to Ultra Fibre not true

Forums › Spark New Zealand › Free connection to Ultra Fibre not true

kapitikarl

127 posts

Master Geek

# 143408 14-Apr-2014 11:49

Currently Telecom are doing an offer for anyone connecting to Ultra Fibre can expect :

Free modem
Free connection
Free 1st month
$50 welcome offer.

Sounds too good to be true! It is if you are a current ADSL2+ Telecom customer. Because I am considered to be upgrading I will have to pay a $99 call out fee for the chorus bloke and the truck.

It seems Telecom's energies are spent on obtaining new customers and not looking after the one's they have got. I was lucky to get this information otherwise it would have been a nasty surprise on our first bill.

Before I get any comments about how much they are offering and I should just suck it up - so to speak - our primary motivation for switching is based on finances and not internet speed.

The customer service rep tried to get the fee waivered - thanks for trying - but no luck.

This sort of thing would drive us away if our circumstances were different.

Nice one Telecom.

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4316 posts

Uber Geek

# 1024823 14-Apr-2014 11:53

4 people support this post

cool story bro... needs more dragons.

If internet speed isn't the issue why even upgrade. Just re-sign your ADSL contract and be done with it.

This isn't a soap opera it is a tech forum. No room for whingers.

timmmay

15542 posts

Uber Geek

Trusted

Subscriber

# 1024827 14-Apr-2014 12:02

One person supports this post

If you're unhappy move to a different ISP - there are plenty to choose from.

cbrpilot

725 posts

Ultimate Geek

Trusted

Spark NZ

# 1024851 14-Apr-2014 12:37

kapitikarl, that is not correct. If you are a new customer or an existing customer upgrading to Ultra Fibre, there is no $99 callout fee.
I would not be surprised, however, if the $50 welcome / free first month only apply to new customers though.

Where I think there may be confusion here is Ultra VDSL, where there is a $99 installation fee for upgrading existing customers.

My views are my own, and may not necessarily represent those of my employer.

kapitikarl

127 posts

Master Geek

# 1024865 14-Apr-2014 12:56

chevroluz - hi chevrolux - main motivation to switching is that it works out cheaper than my current (ADSL2+) plan. Not whinging (although I am a Pomm) just warning others in case they encounter the same.

cbrpilot - calling telecom right now to see if there was a misunderstanding - will update soon.

plambrechtsen

1948 posts

Uber Geek
Inactive user

# 1024868 14-Apr-2014 13:04

kapitikarl: chevroluz - hi chevrolux - main motivation to switching is that it works out cheaper than my current (ADSL2+) plan. Not whinging (although I am a Pomm) just warning others in case they encounter the same.

cbrpilot - calling telecom right now to see if there was a misunderstanding - will update soon.

If you are already with Telecom, it shouldn't make any difference between ADSL or Fibre based on costs. All the same plans are available no matter which transport you choose to use. So I am wondering why Fibre or VDSL would be any cheaper than sticking with ADSL?

cbrpilot

725 posts

Ultimate Geek

Trusted

Spark NZ

# 1024869 14-Apr-2014 13:04

Let me know if you have any issues with this, and I will attempt to get them sorted.

My views are my own, and may not necessarily represent those of my employer.

Inphinity

2547 posts

Uber Geek

# 1024873 14-Apr-2014 13:11

plambrechtsen:

If you are already with Telecom, it shouldn't make any difference between ADSL or Fibre based on costs. All the same plans are available no matter which transport you choose to use. So I am wondering why Fibre or VDSL would be any cheaper than sticking with ADSL?

Not to derail at all, but isn't VDSL/Fibre30 $10/mo more than ADSL for the same plan, and Fibre100 another $30/month on top of that? So ADSL would be the cheapest option.

SteveON

1917 posts

Uber Geek

# 1024874 14-Apr-2014 13:12

kapitikarl: (although I am a Pomm)

FYI -It's Prisoner of Mother England. Are you from Australia?

jonb

1500 posts

Uber Geek

Trusted

# 1024875 14-Apr-2014 13:13

plambrechtsen:
kapitikarl: chevroluz - hi chevrolux - main motivation to switching is that it works out cheaper than my current (ADSL2+) plan. Not whinging (although I am a Pomm) just warning others in case they encounter the same.

cbrpilot - calling telecom right now to see if there was a misunderstanding - will update soon.

If you are already with Telecom, it shouldn't make any difference between ADSL or Fibre based on costs. All the same plans are available no matter which transport you choose to use. So I am wondering why Fibre or VDSL would be any cheaper than sticking with ADSL?

The Fibre plans are currently $10 a month more expensive than the equivalent ADSL plan, are you on an older grandfathered plan (I'm on the old Total Home Lite still)

kapitikarl

127 posts

Master Geek

# 1024880 14-Apr-2014 13:21

total home pro 120gb - $30
Total home - landline &broadband - $105

ultra fibre 30 - 500gb - $119 (once i link up my cell phone to the bill)

Looks like I was misinformed - I definitely said ultra fibre and not VDSL

Currently, setting up fibre with Telecom.

kapitikarl

127 posts

Master Geek

# 1024882 14-Apr-2014 13:23

SteveON - definitely a brit. And yes it did feel like being a prisoner or should i say being in "The Prisoner" when i was there.

kapitikarl

127 posts

Master Geek

# 1024883 14-Apr-2014 13:24

jonb - old plan me. Customer service rep is struggling to work out how to stop me being billed for the 120gb data plan - apparently that was decomm'd ages ago. Hell at least we have had unmetered broadband for 12 months or so (own a tivo too).

kapitikarl

127 posts

Master Geek

# 1024887 14-Apr-2014 13:38

Yup - I was definitely misinformed. I guess the thread still applies - for those shifting to vdsl at least anyway.

surfisup1000

4467 posts

Uber Geek

# 1024897 14-Apr-2014 13:41

kapitikarl: SteveON - definitely a brit. And yes it did feel like being a prisoner or should i say being in "The Prisoner" when i was there.

don't you miss those last minute package holidays to the greek isles though?

kapitikarl

127 posts

Master Geek

# 1024899 14-Apr-2014 13:44

One person supports this post

Not really. Unless you don't mind sharing a coach or a Ryan Air Seat with some other bolshy brits who are only too comfortable moaning about anything .. just like ... I have done ....today! Okay time to crawl back into my hole.

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