Xtra GoLarge users: what actually happens when you go over the limit?

Forums › Spark New Zealand (including Skinny and BigPipe) › Xtra GoLarge users: what actually happens when you go over the limit?

chinofeliz

15 posts

Geek

#14481 5-Jul-2007 19:23

My friends overseas used to always laugh at me when I told them I was on broadband yet there was a cap on it. Luckily(?) enough I got onto the GoLarge plan which advertised itself as "unlimited" but there's really that "fair use" jazz we gotta obey i.e. download+upload can't go over 700MB during 4PM to midnight.

I always behave myself, trying not to go over that. I heard about Telecom/Xtra calling up users who "breached" that fair use policy then Xtra got told off/complained against. So what's happening now? If we break that fair use policy would we just get bad speed for doing it or...

By the way, would/could Xtra come out one day and say something like "we can't afford to offer GoLarge anymore, you all have to switch to the capped plans"?

Cheers

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118 posts

Master Geek

#77098 5-Jul-2007 23:09

The internet goes slow. Dailup speeds. Till it resets, My family is still on that plan and we go over on a regluar basis.

Besides we never got a complaint, the fairuse policy is basicly another fancy words for capped.

chinofeliz

15 posts

Geek

#77122 6-Jul-2007 10:49

How long does it take to reset??? Gosh I can't stand dial up speed even for half a day. And is it reset by some machine automatically or does someone actually monitor you on Xtra's end and reset it for you when he/she's satisfied???

And I find that when you download stuff especially via torrent system sometimes the speed during daytime/later arvo is quite good apparently because more seeders overseas are online at that time. So could be quite frustrating cos even if I leave my torrent client on over night from midnight to 4pm next day it downloads bugger all sometime.

But I suppose "fair use" is the new "capped" but at least we're not being charged for over use... Alas

Evinta

118 posts

Master Geek

#77127 6-Jul-2007 11:17

You know, i don't know sorry >_< i just go to bed at night and wake up the next day with the net faster.

Aloha

676 posts

Ultimate Geek

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#77162 6-Jul-2007 16:19

chinofeliz: How long does it take to reset??? Gosh I can't stand dial up speed even for half a day. And is it reset by some machine automatically or does someone actually monitor you on Xtra's end and reset it for you when he/she's satisfied???

If you think logically:

You have a time window, between 4pm and 12.
At 4pm the system starts watching your traffic.
So if you reach the 700MB for example at 5pm already then your net will be on dialup speed for the rest of the night. It will reset at midnight. It happens automatically, nobody is watching you at the other end..

It's just a guess, I don't know for sure, I am thinking out loud.

I is a kollege stoodent. Bee nice.

Batman

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#77192 6-Jul-2007 23:53

yes having an adsl cap is cavemen type stuff but, we live in a cave country in terms of technology!! by the way this issue seems to have been done and dusted about a few many months ago ... surely we are not a proper developed country?? yet?!

nzbnw

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Spark NZ

#77194 7-Jul-2007 00:16

chinofeliz:
By the way, would/could Xtra come out one day and say something like "we can't afford to offer GoLarge anymore, you all have to switch to the capped plans"?

There are different levels of "Grandfathering", and all Telecom / Xtra need to-do is to provide 30 days notice. This is how ever is not very common when you are referring to plans, either Mobile, Broadband or PSTN. At present, no new customers can sign up to Go-Large, exisint customers can retain the service.

nzbnw

Evinta

118 posts

Master Geek

#77199 7-Jul-2007 00:34

joker97: yes having an adsl cap is cavemen type stuff but, we live in a cave country in terms of technology!! by the way this issue seems to have been done and dusted about a few many months ago ... surely we are not a proper developed country?? yet?!

First to see the world, last to get new technology. - Jay, a friend in America who i talked to about this today on Gtalk. And i completely agree with both.

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chinofeliz

15 posts

Geek

#77266 7-Jul-2007 17:37

I had another look at this link: http://www.telecom.co.nz/xtratools/1,8752,205451-204362,00.html

Regarding the Go Large plan fair use policy, quote Xtra:

If we find that your Internet usage is very high and regularly affecting the service of our other customers, we may get in touch to talk about ways that you can better manage your usage.

If your usage continues to be very high after we've contacted you, we may then transfer you to a Fair Use 'Pool' where you will have to share a fixed amount of bandwidth with other users for 1 week. This period may be extended at our discretion if your usage repeatedly affects other broadband customers.

It'd be suckful to be in that "pool", the speed would be ultra slow I guess and Xtra can leave you in it "at their discretion". I feel so suppressed right now... When will there be a real fast uncapped unlimited broadband that we can afford in NZ?

Evinta

118 posts

Master Geek

#77269 7-Jul-2007 17:43

chinofeliz: I had another look at this link: http://www.telecom.co.nz/xtratools/1,8752,205451-204362,00.html

Regarding the Go Large plan fair use policy, quote Xtra:

If we find that your Internet usage is very high and regularly affecting the service of our other customers, we may get in touch to talk about ways that you can better manage your usage.

If your usage continues to be very high after we've contacted you, we may then transfer you to a Fair Use 'Pool' where you will have to share a fixed amount of bandwidth with other users for 1 week. This period may be extended at our discretion if your usage repeatedly affects other broadband customers.

It'd be suckful to be in that "pool", the speed would be ultra slow I guess and Xtra can leave you in it "at their discretion". I feel so suppressed right now... When will there be a real fast uncapped unlimited broadband that we can afford in NZ?

At the moment i believe never.

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#77275 7-Jul-2007 19:57

just for your own comparison, how areyour speeds compared to these ppl

http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=14466

(top one at 945pm nz local time, lower ones about 1-2pm nz local time)?

chinofeliz

15 posts

Geek

#77300 8-Jul-2007 01:11

I've just done the test now 1:10AM which I assume is not a busy time for internet users. But wow! I can't believe some GoLarge users are getting over 3000kb/s?!?! And of course the UL speed is just plain pathetic which makes us Kiwis look like pathetic sharers when it comes to P2P...

Evinta

118 posts

Master Geek

#77303 8-Jul-2007 01:44

Well to update world of warcraft its p2p.

Thankyou Xtra for making me have to spend 12 hours updating what was supposed to be a small patch.

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#77320 8-Jul-2007 12:55

hmm should've stuck with the go large you guys think? i'm now on the 5gb plan. hrrmmpph!!!!

Evinta

118 posts

Master Geek

#77327 8-Jul-2007 14:49

I think that telecom was wrong removing GL and instead should have called it something different and made it clear it was 7gb a day with conditions.

Lets hope this new head of telecom since hes been in the UK leading BT or something like that will see the light.

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#77331 8-Jul-2007 15:53

you mean you get 7gb a day?! gosh!

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