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261 posts

Ultimate Geek


# 145420 17-May-2014 11:09
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I recently combined my broadband and mobile Telecom bill to save another $10 but since around the same time the usage meter has stopped working. Just coincidence or is it not working for everyone?

Just get this message

"Sorry, the broadband usage meter isn't available right now. We'll get it fixed as soon as we can, so thanks for your patience. Please try again later."

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Spark

  # 1046881 17-May-2014 11:18
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Did you change your plan at the same time? If so this can cause this on Mobile plans. 

Also there is a major IT upgrade this weekend on Prepaid systems that will impact Broadband usage meters also. 

nxbnw







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  # 1046892 17-May-2014 11:53
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nzbnw: Did you change your plan at the same time? If so this can cause this on Mobile plans. 

Also there is a major IT upgrade this weekend on Prepaid systems that will impact Broadband usage meters also. 

nxbnw


I suspect it will be the latter. Many of the online systems won't be available. So you will just need to wait until Monday when everything will come right.

 
 
 
 


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Ultimate Geek

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Spark NZ

  # 1046902 17-May-2014 11:54
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It is the same system which does usage for mobile and broadband. Usage meter is likely out for everyone most of the weekend I think due to the upgrade. Let me know if it still doesn't work by Monday.




My views are my own, and may not necessarily represent those of my employer.




261 posts

Ultimate Geek


  # 1046958 17-May-2014 13:20
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Thanks guys, will give it another go next week and just be careful with my downloads in the meantime.



261 posts

Ultimate Geek


  # 1050624 21-May-2014 19:42
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Still not working. Anyone else having issues? I'm on VDSL 150GB

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Ultimate Geek

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Spark NZ

  # 1050637 21-May-2014 20:10
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Do you still get the same error message?




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  # 1050699 21-May-2014 21:39
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mines working, VDSL 500GB plan

but its not remembering my login details even though i select remember them, and why cant i setup usage alerts for my mobiles online?

 
 
 
 




261 posts

Ultimate Geek


  # 1050729 21-May-2014 22:30
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cbrpilot: Do you still get the same error message?


Yes, still the same error.


726 posts

Ultimate Geek

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Spark NZ

  # 1051528 23-May-2014 08:32
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Sorry Monza, missed your reply.  Can you please call the helpdesk and log a fault?




My views are my own, and may not necessarily represent those of my employer.


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