Can't get balance with sim for 333#

Forums › Spark New Zealand (including Skinny and BigPipe) › Can't get balance with sim for 333#

garbonzai

314 posts

Ultimate Geek

#145492 19-May-2014 18:57

Have a little problem, but it's not a biggy,

Last Wednesday, I noticed I could not get a balance or any reply txt to 333, so I did a backup from Titanium and the same, so did a hard reset and the same, then I remembered I have another Telecom sim, put that in and texted "bal' to 333 and got a reply, so its not the phone, tried in different area and ok, not the cell site.

Also tried in a old Vodafone phone and primary sim, no txt reply, spare sim does get a txt reply???

The Sim/phone works fine with calls, txt, pix, surfing etc

So, does my Sim need to be replaced or has the Sim been blocked from texting 333 ??.

Atrix 2 on prepay.

Cheers

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1048343 19-May-2014 19:17

Isn't Telecom's whole prepay balance and topup system down due to the system upgrade?

Sharesies kids

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).

nzbnw

2371 posts

Uber Geek

Trusted

Spark NZ

#1048346 19-May-2014 19:21

As Steve says, it's due to a system upgrade listed on telecom.co.nz

http://www.telecom.co.nz/digital-content/assets/help/maintenance.html

nzbnw

garbonzai

314 posts

Ultimate Geek

#1048347 19-May-2014 19:23

Yes it is, but this started on Wednesday, I still get a reply on spare sim "sorry this service is currently unavailable" and nothing at all on primary sim.

garbonzai

314 posts

Ultimate Geek

#1051284 22-May-2014 19:21

Just an update on my "can't receive telecom system texts"

Went into Telecom shop yesterday, there friendly staff had a look and tried various things, no go, suggested I ring Telecom 0800#.

Talked to someone this evening (very friendly and helpful CSR) she rang back as there technical team had a quick look or what ever it was and was not sure, said a lot of changes to prepaid system has happened over weekend, but problem started Wednesday 8th May before system changes.

So I'm clueless, the experts don't know, maybe it might just come right in a week or so, if not I will just have to port off to someone else.

I'm don't spend much on mobile anyway.

garbonzai

314 posts

Ultimate Geek

#1051896 23-May-2014 20:28

System txts working now, the characters are a bit gobbly gook though, but readable.

wanghou168

453 posts

Ultimate Geek

#1054149 27-May-2014 10:07

garbonzai: Just an update on my "can't receive telecom system texts"

Went into Telecom shop yesterday, there friendly staff had a look and tried various things, no go, suggested I ring Telecom 0800#.

Talked to someone this evening (very friendly and helpful CSR) she rang back as there technical team had a quick look or what ever it was and was not sure, said a lot of changes to prepaid system has happened over weekend, but problem started Wednesday 8th May before system changes.

So I'm clueless, the experts don't know, maybe it might just come right in a week or so, if not I will just have to port off to someone else.

I'm don't spend much on mobile anyway.

I can not add/remove extras, cant even see my account on MyTelecom online portal

Failed to port to Skinny as well... These guys.....

MOBILE: Huawei P30
OTHER: Thinkpad E14 + Asus Vivobook + Intel NUC5i3 + A family of Raspberry Pi x 9 + Amazon Echo