Issues with BigPipe since the weekend

Forums › Spark New Zealand (including Skinny and BigPipe) › Issues with BigPipe since the weekend

zCelicaDude

171 posts

Master Geek
+1 received by user: 5

#145496 19-May-2014 21:51

Hey team,

Is anybody else having issues with bigpipe since the upgrade?

I am still getting timeouts to websites, but a refresh brings it straight up.

I've swapped routers, rebooted all equipment, tested from multiple machines. IM GOING MAD.

Regs

4066 posts

Uber Geek
+1 received by user: 206

Trusted

Snowflake

#1048470 19-May-2014 22:58

i haven't noticed any issues at all, either before or after weekend. i'm using UnoTelly for my primary DNS service though if that's making a difference.

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

BigPipeNZ

1170 posts

Uber Geek
+1 received by user: 778

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BigPipe

#1048474 19-May-2014 23:18

Hi,

We did a network upgrade on friday (you would have seen the email about it hopefully?) and I'm aware there are a few people (less than 10 we are aware of) who are having issues with our new DNS.

A few things to check:

ensure you have our new DNS settings in your modem (it should automatically pick them up with a reboot, but some equipment or unusual configs may not)

The new DNS is:

Primary 166.179.76.4 and
secondary 166.179.76.5

Have you submitted a ticket through our support form about your issue already?
If you are still having issues, definitely drop our support team a note through our site so we can track it. It will help us diagnose the problem.

Meantime, you can set your DNS to 8.8.8.8 and that should work ok for now until we can resolve the issue.

Also, it seems like the issue is confined to some people who have a public IP. Do you fit that description?

Thanks for your patience.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

kodiaknz

25 posts

Geek
+1 received by user: 16

#1048520 20-May-2014 07:17

Hey Bigpipe, another user here. Yep I have a public IP and having some serious DNS delays, have been benchmarking it and 2-3s is not unusual for queries. Like you say running Google DNS works fine, but I'm not going to use it as it messes up Akamai CDNs (when I checked it was pulling iTunes 250ms+ away from Singapore.)

I will raise a support ticket at work - but hope you guys have a fix soon.

BigPipeNZ

1170 posts

Uber Geek
+1 received by user: 778

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BigPipe

#1048570 20-May-2014 09:35

kodiaknz: Hey Bigpipe, another user here. Yep I have a public IP and having some serious DNS delays, have been benchmarking it and 2-3s is not unusual for queries. Like you say running Google DNS works fine, but I'm not going to use it as it messes up Akamai CDNs (when I checked it was pulling iTunes 250ms+ away from Singapore.)

I will raise a support ticket at work - but hope you guys have a fix soon.

Thanks for doing that. It really helps.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

zCelicaDude

171 posts

Master Geek
+1 received by user: 5

#1049917 20-May-2014 17:13

Hey,

Yes I have a public IP also..