Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1457 posts

Uber Geek
+1 received by user: 116

Subscriber

Topic # 146605 23-May-2014 13:33
Send private message

Has anyone tried to get an account refund online.   I see mum who has alzheimers closed the telecom account 2 years ago and went to Trustpower so only one bill to pay.  Today I see she has an account of in credit.  She has just been seeing nothing to pay and hasnt realised the account was in credit and the credit is disappearing each month.  Looking at it, it says to go to telecom.co.nz/accountrefund.   However going there you cant do anything.   It says lets get started but there is no button anywhere you can click on to get started.
  I have tried with IE11 and Firefox 29 but no joy.
Can anyone enlighten me what I am doing wrong. 
I dont suppose I could go into local store to sort it as they are agents and not Telecom themselves




HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard  graphics. Hauppuage HVR 5500 tuner,  Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi


Create new topic
609 posts

Ultimate Geek
+1 received by user: 241

Subscriber

  Reply # 1051687 23-May-2014 13:41
One person supports this post
Send private message

I see a blue "refund me"button with Chrome..

Stu

Hammered
4788 posts

Uber Geek
+1 received by user: 970

Moderator
Trusted
Lifetime subscriber

  Reply # 1051688 23-May-2014 13:41
One person supports this post
Send private message

I clearly see a "Refund Me" button under the "Let's get started" heading? Are you blocking ads or scripts or anything?

Edit: Button visible on Chrome, IE11 and Firefox

 
 
 
 


2499 posts

Uber Geek
+1 received by user: 927

Subscriber

  Reply # 1051689 23-May-2014 13:43
Send private message

What happens if you click the blue "Refund Me" button on the page you linked, and then fill out the details it requests?




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark

Stu

Hammered
4788 posts

Uber Geek
+1 received by user: 970

Moderator
Trusted
Lifetime subscriber

  Reply # 1051691 23-May-2014 13:45
Send private message

Inphinity the OP can't see/use the button

Gilco2: It says lets get started but there is no button anywhere you can click on to get started.



1457 posts

Uber Geek
+1 received by user: 116

Subscriber

  Reply # 1051692 23-May-2014 13:45
Send private message

BigHammer: I clearly see a "Refund Me" button under the "Let's get started" heading? Are you blocking ads or scripts or anything?
Nothing on Internet explorer.  The Blue Refund Me I cant click on.  I tried torch and that wouldnt work for me either and no blockers on that.
I will try again with Firefox.  I do have ad blocker on Firefox as thats what I use all the time and I get sick of the raunchy ads on youtube page and even Facebook at times.

Edit: Disabled adblock on Firefox and still no go.  No other blockers or scripts etc apart from what comes with standard install.  Am running Windows 8.1 update.   I guess will now try with the Windows 8 IE app and see if can get it from there




HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard  graphics. Hauppuage HVR 5500 tuner,  Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi


Stu

Hammered
4788 posts

Uber Geek
+1 received by user: 970

Moderator
Trusted
Lifetime subscriber

  Reply # 1051693 23-May-2014 13:46
Send private message

the blue button takes you to http://www.telecom.co.nz/refundreg



1457 posts

Uber Geek
+1 received by user: 116

Subscriber

  Reply # 1051703 23-May-2014 13:49
Send private message

BigHammer: the blue button takes you to http://www.telecom.co.nz/refundreg
no go on the IE app either but at least your link here works.  Thankyou




HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard  graphics. Hauppuage HVR 5500 tuner,  Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi


BDFL - Memuneh
59406 posts

Uber Geek
+1 received by user: 10615

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1051709 23-May-2014 13:57
Send private message

The button appears for me on Chrome, Firefox and Internet Explorer.

glad you are sorted though.







1457 posts

Uber Geek
+1 received by user: 116

Subscriber

  Reply # 1051711 23-May-2014 14:01
Send private message

thats wierd.  Still wont for me on any browser and no blockers. Shouldnt make any difference being with vodafone surely.   Anyway thanks to link above it is all sorted.
  And yes I did check that the link was genuine as dont trust just anyone these days.  No offense intended.  Just like being cautious as much as can be anyway.
Again thanks for the help.
Now have to start looking deeper into why button wont work for me.  Fill my time in.

Edit:  Just installed Chrome and it works.  Still no go on the other browsers.




HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard  graphics. Hauppuage HVR 5500 tuner,  Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi


13449 posts

Uber Geek
+1 received by user: 2274

Trusted
Subscriber

  Reply # 1051725 23-May-2014 14:31
One person supports this post
Send private message

Call them - 123




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


10534 posts

Uber Geek
+1 received by user: 1745

Trusted

  Reply # 1051770 23-May-2014 15:48
Send private message

Just to clarify this topic, we have an issue today with that page, its still down, the dev is looking into it.

Try Live Chat, one of our people can do the refund via that

3391 posts

Uber Geek
+1 received by user: 653


  Reply # 1051774 23-May-2014 15:54
Send private message

Torch? Who uses that?

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.