Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4090 posts

Uber Geek

Subscriber

# 147109 9-Jun-2014 16:57
Send private message

Would be grateful if someone could tell me how it works if we change our home plan (landline and ADSL) to increase the data cap part way through the current billing period. Does the billing period change on the day the plan change takes effect? Do we get a credit or a part- charge for the current period, or whatever? It's probably there but I can't see this in any fine print on their website.

Thanks.




Sometimes I just sit and think. Other times I just sit.


Create new topic
726 posts

Ultimate Geek

Trusted
Spark NZ

  # 1061947 9-Jun-2014 17:03
Send private message

It is as you describe.  I.e.
You'll get a pro-rata credit for the plan that you were on until the end of that billing month.
You'll get a pro-rata charge for the new plan that you are moving to until the end of that billing month.
As per usual you'll your next month's charge as well - and that will be for your new plan.

Once the plan change takes place, your usage meter will be zeroed, and you'll be on your new data cap.




My views are my own, and may not necessarily represent those of my employer.




4090 posts

Uber Geek

Subscriber

  # 1061948 9-Jun-2014 17:07
Send private message

cbrpilot: It is as you describe.  I.e.
You'll get a pro-rata credit for the plan that you were on until the end of that billing month.
You'll get a pro-rata charge for the new plan that you are moving to until the end of that billing month.
As per usual you'll your next month's charge as well - and that will be for your new plan.

Once the plan change takes place, your usage meter will be zeroed, and you'll be on your new data cap.


Many thanks - appreciate the prompt reply. Just out of interest - is this set out on your website anywhere?




Sometimes I just sit and think. Other times I just sit.


 
 
 
 


726 posts

Ultimate Geek

Trusted
Spark NZ

  # 1061954 9-Jun-2014 17:14
Send private message

To be honest eracode, I don't know.  May pay to make that enquiry via the website as that will go through the people that deal with this kind of question most often.




My views are my own, and may not necessarily represent those of my employer.




4090 posts

Uber Geek

Subscriber

  # 1061955 9-Jun-2014 17:14
Send private message

cbrpilot: It is as you describe.  I.e.
You'll get a pro-rata credit for the plan that you were on until the end of that billing month.
You'll get a pro-rata charge for the new plan that you are moving to until the end of that billing month.
As per usual you'll your next month's charge as well - and that will be for your new plan.

Once the plan change takes place, your usage meter will be zeroed, and you'll be on your new data cap.


Further query - if we are already over our cap this month (consciously, and paying $1/GB) and change plan, does the new plan 'clean up' the overage for this month as part of the new cap, or do we pay for the current overage when we get re-set? Thanks again.




Sometimes I just sit and think. Other times I just sit.


726 posts

Ultimate Geek

Trusted
Spark NZ

  # 1061989 9-Jun-2014 17:34
Send private message

Unfortunately not.  The plan change does not backdate to when you went overcap.  It only applies to the date at which you did the plan change (usually the next midnight is when it take effect).  Any usage up until that time would attract overage charges.  You would see those on your next bill.

Have you got usage alerts set up?  Always a good way to keep a track of your usage.




My views are my own, and may not necessarily represent those of my employer.




4090 posts

Uber Geek

Subscriber

  # 1061994 9-Jun-2014 17:39
Send private message

cbrpilot: Unfortunately not.  The plan change does not backdate to when you went overcap.  It only applies to the date at which you did the plan change (usually the next midnight is when it take effect).  Any usage up until that time would attract overage charges.  You would see those on your next bill.

Have you got usage alerts set up?  Always a good way to keep a track of your usage.


Thanks Dave - all makes sense. Knew we were over cap and went over consciously. Just wondering how it works if we want to change plan. Have got alerts set up and that works fine.




Sometimes I just sit and think. Other times I just sit.


Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.