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Topic # 147109 9-Jun-2014 16:57
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Would be grateful if someone could tell me how it works if we change our home plan (landline and ADSL) to increase the data cap part way through the current billing period. Does the billing period change on the day the plan change takes effect? Do we get a credit or a part- charge for the current period, or whatever? It's probably there but I can't see this in any fine print on their website.

Thanks.

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  Reply # 1061947 9-Jun-2014 17:03
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It is as you describe.  I.e.
You'll get a pro-rata credit for the plan that you were on until the end of that billing month.
You'll get a pro-rata charge for the new plan that you are moving to until the end of that billing month.
As per usual you'll your next month's charge as well - and that will be for your new plan.

Once the plan change takes place, your usage meter will be zeroed, and you'll be on your new data cap.




My views are my own, and may not necessarily represent those of my employer.



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  Reply # 1061948 9-Jun-2014 17:07
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cbrpilot: It is as you describe.  I.e.
You'll get a pro-rata credit for the plan that you were on until the end of that billing month.
You'll get a pro-rata charge for the new plan that you are moving to until the end of that billing month.
As per usual you'll your next month's charge as well - and that will be for your new plan.

Once the plan change takes place, your usage meter will be zeroed, and you'll be on your new data cap.


Many thanks - appreciate the prompt reply. Just out of interest - is this set out on your website anywhere?

 
 
 
 


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Spark NZ

  Reply # 1061954 9-Jun-2014 17:14
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To be honest eracode, I don't know.  May pay to make that enquiry via the website as that will go through the people that deal with this kind of question most often.




My views are my own, and may not necessarily represent those of my employer.



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  Reply # 1061955 9-Jun-2014 17:14
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cbrpilot: It is as you describe.  I.e.
You'll get a pro-rata credit for the plan that you were on until the end of that billing month.
You'll get a pro-rata charge for the new plan that you are moving to until the end of that billing month.
As per usual you'll your next month's charge as well - and that will be for your new plan.

Once the plan change takes place, your usage meter will be zeroed, and you'll be on your new data cap.


Further query - if we are already over our cap this month (consciously, and paying $1/GB) and change plan, does the new plan 'clean up' the overage for this month as part of the new cap, or do we pay for the current overage when we get re-set? Thanks again.

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Spark NZ

  Reply # 1061989 9-Jun-2014 17:34
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Unfortunately not.  The plan change does not backdate to when you went overcap.  It only applies to the date at which you did the plan change (usually the next midnight is when it take effect).  Any usage up until that time would attract overage charges.  You would see those on your next bill.

Have you got usage alerts set up?  Always a good way to keep a track of your usage.




My views are my own, and may not necessarily represent those of my employer.



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  Reply # 1061994 9-Jun-2014 17:39
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cbrpilot: Unfortunately not.  The plan change does not backdate to when you went overcap.  It only applies to the date at which you did the plan change (usually the next midnight is when it take effect).  Any usage up until that time would attract overage charges.  You would see those on your next bill.

Have you got usage alerts set up?  Always a good way to keep a track of your usage.


Thanks Dave - all makes sense. Knew we were over cap and went over consciously. Just wondering how it works if we want to change plan. Have got alerts set up and that works fine.

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