Hello everyone,

If this is more suited to the slingshot section, please move.
I have been with bigpipe since the free trial and they have been great especially with sorting out a few connection issues we have had. We are currently looking into getting VDSL and chose to go with a new provider who can cover the modem and installation costs. However with the new provider (slingshot) there has been a number of issues in getting them enough information to find our connection details.
Slingshot have been asking for an account number and I explained that bigpipe doesn't have account numbers which they didn't understand. We eventually got them some additional information about the connection, but it seems their provisioning has been unable to contact bigpipe. 
I am not sure how the whole provisioning contact works but it seems as though their is some confusion between Bigpipe and Slingshot which has caused our connection to be delayed by two weeks. I shouldn't have to explain how Bigpipe works to another ISP. 

I hope that my enlightening this issue that communication between Bigpipe and other ISPs can be improved, as it works both ways.

Cheers,
Genfres