Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4 posts

Wannabe Geek


#147131 10-Jun-2014 09:05
Send private message

Hey all,

  I'm wondering if there is anyone from Telecom who would be able to assist me with an issue I have with mobile.  I've tried the usual channels (phone, online chat, going to the wrong department) but this has still resulted in me not having mobile phone service for a week now.

I'm getting desperate and I'm reaching out for some help, if possible.

I did see the post regarding who the Telecom guys on this forum are, but it appears it's 3 years old so not sure of how up to date it is.

If anyone can get back to me, I'd really appreciate it.

Cheers,

A.


Create new topic
2161 posts

Uber Geek


  #1062375 10-Jun-2014 09:12
Send private message

I'm sure some information about the issue you are having is likely to come in handy if/when a rep does come along, they're usually pretty regular and helpful here.

Have you tried just visiting a store?




Location: Dunedin

 




4 posts

Wannabe Geek


  #1062385 10-Jun-2014 09:31
Send private message

Ah yes,

  I cannot get to a store as the nearest one is about 60K away and I am tied up at work all day, but basically my issue is that on a recently ported number I've tried to change from pre-pay to contract and that's where the problem started.

Port was successful and everything great for a couple of weeks, but changing the plan to contract has failed repeatedly.  No one can tell me why. This was a week ago today.

I'd be happy to go back to pre-pay if it means I can use my phone again.

Thank you for the reply :)

 
 
 
 


1948 posts

Uber Geek
Inactive user


  #1062431 10-Jun-2014 10:43
Send private message

Flick me an email "pl at telecom.co.nz" and I am sure I can find out what's going on. Please include as much information (mobile number, Sim Card Number, Account Number) as you can :)



4 posts

Wannabe Geek


  #1062440 10-Jun-2014 11:01
Send private message

Thank you very much, I have emailed you the information :)

Many thanks,

A



4 posts

Wannabe Geek


  #1062696 10-Jun-2014 16:04
3 people support this post
Send private message

Just a quick update.

Big thank you to Peter and the gang for getting me sorted out so quickly.

I am a happy camper again.

You guys are a credit to your company.

Thanks!

A

This is a wonderful place.

2119 posts

Uber Geek

Subscriber

  #1062892 10-Jun-2014 21:30
Send private message

Yep, can't go past this place for excellent help!

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03


Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39


New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48


Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44


Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42


Schneider Electric launches new PDL Pro Series designed specifically for the commercial building market
Posted 5-Mar-2020 08:39


Kiwi app Pedigree DentaStix Studios uses pet images to counter impact of negative social media Content
Posted 5-Mar-2020 08:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.