How to get hold of Telecom? Can anyone help?

Forums › Spark New Zealand (including Skinny and BigPipe) › How to get hold of Telecom? Can anyone help?

MajorDefeat

4 posts

Wannabe Geek

#147131 10-Jun-2014 09:05

Hey all,

I'm wondering if there is anyone from Telecom who would be able to assist me with an issue I have with mobile. I've tried the usual channels (phone, online chat, going to the wrong department) but this has still resulted in me not having mobile phone service for a week now.

I'm getting desperate and I'm reaching out for some help, if possible.

I did see the post regarding who the Telecom guys on this forum are, but it appears it's 3 years old so not sure of how up to date it is.

If anyone can get back to me, I'd really appreciate it.

Cheers,

A.

andrewNZ

2487 posts

Uber Geek
Inactive user

#1062375 10-Jun-2014 09:12

I'm sure some information about the issue you are having is likely to come in handy if/when a rep does come along, they're usually pretty regular and helpful here.

Have you tried just visiting a store?

MajorDefeat

4 posts

Wannabe Geek

#1062385 10-Jun-2014 09:31

Ah yes,

I cannot get to a store as the nearest one is about 60K away and I am tied up at work all day, but basically my issue is that on a recently ported number I've tried to change from pre-pay to contract and that's where the problem started.

Port was successful and everything great for a couple of weeks, but changing the plan to contract has failed repeatedly. No one can tell me why. This was a week ago today.

I'd be happy to go back to pre-pay if it means I can use my phone again.

Thank you for the reply :)

plambrechtsen

1948 posts

Uber Geek
Inactive user

#1062431 10-Jun-2014 10:43

Flick me an email "pl at telecom.co.nz" and I am sure I can find out what's going on. Please include as much information (mobile number, Sim Card Number, Account Number) as you can :)

MajorDefeat

4 posts

Wannabe Geek

#1062440 10-Jun-2014 11:01

Thank you very much, I have emailed you the information :)

Many thanks,

A

MajorDefeat

4 posts

Wannabe Geek

#1062696 10-Jun-2014 16:04

Just a quick update.

Big thank you to Peter and the gang for getting me sorted out so quickly.

I am a happy camper again.

You guys are a credit to your company.

Thanks!

A

This is a wonderful place.

linw

2849 posts

Uber Geek

#1062892 10-Jun-2014 21:30

Yep, can't go past this place for excellent help!