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Forums › Spark New Zealand › How to get hold of Telecom? Can anyone help?


4 posts

Wannabe Geek
+1 received by user: 3


Topic # 147131 10-Jun-2014 09:05
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Hey all,

  I'm wondering if there is anyone from Telecom who would be able to assist me with an issue I have with mobile.  I've tried the usual channels (phone, online chat, going to the wrong department) but this has still resulted in me not having mobile phone service for a week now.

I'm getting desperate and I'm reaching out for some help, if possible.

I did see the post regarding who the Telecom guys on this forum are, but it appears it's 3 years old so not sure of how up to date it is.

If anyone can get back to me, I'd really appreciate it.

Cheers,

A.

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2018 posts

Uber Geek
+1 received by user: 1129


  Reply # 1062375 10-Jun-2014 09:12
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I'm sure some information about the issue you are having is likely to come in handy if/when a rep does come along, they're usually pretty regular and helpful here.

Have you tried just visiting a store?




Location: Dunedin



4 posts

Wannabe Geek
+1 received by user: 3


  Reply # 1062385 10-Jun-2014 09:31
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Ah yes,

  I cannot get to a store as the nearest one is about 60K away and I am tied up at work all day, but basically my issue is that on a recently ported number I've tried to change from pre-pay to contract and that's where the problem started.

Port was successful and everything great for a couple of weeks, but changing the plan to contract has failed repeatedly.  No one can tell me why. This was a week ago today.

I'd be happy to go back to pre-pay if it means I can use my phone again.

Thank you for the reply :)

 
 
 
 


1948 posts

Uber Geek
+1 received by user: 469
Inactive user


  Reply # 1062431 10-Jun-2014 10:43
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Flick me an email "pl at telecom.co.nz" and I am sure I can find out what's going on. Please include as much information (mobile number, Sim Card Number, Account Number) as you can :)



4 posts

Wannabe Geek
+1 received by user: 3


  Reply # 1062440 10-Jun-2014 11:01
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Thank you very much, I have emailed you the information :)

Many thanks,

A



4 posts

Wannabe Geek
+1 received by user: 3


  Reply # 1062696 10-Jun-2014 16:04
3 people support this post
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Just a quick update.

Big thank you to Peter and the gang for getting me sorted out so quickly.

I am a happy camper again.

You guys are a credit to your company.

Thanks!

A

This is a wonderful place.

1931 posts

Uber Geek
+1 received by user: 380

Subscriber

  Reply # 1062892 10-Jun-2014 21:30
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Yep, can't go past this place for excellent help!

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