How to get hold of Telecom? Can anyone help?

Forums › Spark New Zealand › How to get hold of Telecom? Can anyone help?

MajorDefeat

4 posts

Wannabe Geek
+1 received by user: 3

Topic # 147131 10-Jun-2014 09:05

Hey all,

I'm wondering if there is anyone from Telecom who would be able to assist me with an issue I have with mobile. I've tried the usual channels (phone, online chat, going to the wrong department) but this has still resulted in me not having mobile phone service for a week now.

I'm getting desperate and I'm reaching out for some help, if possible.

I did see the post regarding who the Telecom guys on this forum are, but it appears it's 3 years old so not sure of how up to date it is.

If anyone can get back to me, I'd really appreciate it.

Cheers,

A.

andrewNZ

1844 posts

Uber Geek
+1 received by user: 991

Reply # 1062375 10-Jun-2014 09:12

I'm sure some information about the issue you are having is likely to come in handy if/when a rep does come along, they're usually pretty regular and helpful here.

Have you tried just visiting a store?

Location: Dunedin

MajorDefeat

4 posts

Wannabe Geek
+1 received by user: 3

Reply # 1062385 10-Jun-2014 09:31

Ah yes,

I cannot get to a store as the nearest one is about 60K away and I am tied up at work all day, but basically my issue is that on a recently ported number I've tried to change from pre-pay to contract and that's where the problem started.

Port was successful and everything great for a couple of weeks, but changing the plan to contract has failed repeatedly. No one can tell me why. This was a week ago today.

I'd be happy to go back to pre-pay if it means I can use my phone again.

Thank you for the reply :)

plambrechtsen

1948 posts

Uber Geek
+1 received by user: 469
Inactive user

Reply # 1062431 10-Jun-2014 10:43

Flick me an email "pl at telecom.co.nz" and I am sure I can find out what's going on. Please include as much information (mobile number, Sim Card Number, Account Number) as you can :)

MajorDefeat

4 posts

Wannabe Geek
+1 received by user: 3

Reply # 1062440 10-Jun-2014 11:01

Thank you very much, I have emailed you the information :)

Many thanks,

A

MajorDefeat

4 posts

Wannabe Geek
+1 received by user: 3

Reply # 1062696 10-Jun-2014 16:04

3 people support this post

Just a quick update.

Big thank you to Peter and the gang for getting me sorted out so quickly.

I am a happy camper again.

You guys are a credit to your company.

Thanks!

A

This is a wonderful place.

linw

1856 posts

Uber Geek
+1 received by user: 355

Subscriber

Reply # 1062892 10-Jun-2014 21:30

Yep, can't go past this place for excellent help!